CX & Documentation Executive

Description:

Import Operations

• Send arrival notifications to customers.
• Handle manifest submissions in compliance with regulatory requirements.
• Manage Delivery Order (D/O) issuance and release.
• Conduct regular cargo tracking with BCOs.

Export Operations

• Issue bookings for export shipments.
• Release Shipping Orders (S/O).
• Prepare and share Bill of Lading (B/L) drafts, follow up on corrections, and hand over final originals.
• Coordinate and circulate weekly vessel schedules to customers and internal teams.
• Conduct cargo tracking for outbound shipments.

Requirements:

• 1–2 years of experience in customer service within shipping lines.
• Strong communication skills with the ability to interact daily with customers in a professional manner.
• Solid understanding of import and export procedures, including documentation such as bookings, B/L, S/O & D/O.
• Alexandria‑based or willing to relocate.
• Ability to work collaboratively with team members and demonstrate a cross‑functional mindset.
• Strong sense of ownership, organization, and follow‑through.