CX & Documentation Executive

Key Responsibilities:

(Import & Export Operations Shipping Line)

• Handle import and export operations in coordination with internal teams, terminals, and external partners.
• Manage vessel slots in line with Arrival EDI and partner discharge lists.
• Notify box operators of their discharge lists and ensure issuance of the initial NAFEZA numbers.
• Receive terminal discharge lists and share them with terminals and/or Vessel Operators (VO) as required.
• Coordinate vessel connections for transshipment (T/S) operations to ensure smooth cargo flow.
• Handle load lists received from customers and ensure accurate booking updates in the system.
• Follow up on booking forecasts with the principal to ensure alignment with operational plans.
• Ensure system closure is completed accurately after vessel sailing.
• Prepare and issue Terminal Departure Reports.
• Act as a key customer contact, ensuring timely updates, issue resolution, and a positive customer experience throughout the shipment lifecycle.

Qualifications & Skills:

• 1–2 years of experience in customer service within shipping lines or maritime logistics.
• Strong communication skills with the ability to interact daily with customers in a professional and customer‑centric manner.
• Solid understanding of import and export processes, including documentation such as Bookings, Bills of Lading (B/L), Shipping Orders (S/O) &Delivery Orders (D/O)
• Ability to collaborate effectively with internal teams and demonstrate a cross‑functional working mindset.
• Strong sense of ownership, organization, and follow‑through to ensure tasks are completed accurately and on time.
• Customer‑oriented attitude with a focus on service quality, responsiveness, and operational excellence.