Cybersecurity Support Specialist I

• Provides Information Technology (IT) Help Desk Tier 2 and Tier 3 support for IT enterprise users.
• Maintains close coordination with the Server Operations and Cybersecurity teams to provide technical troubleshooting of IT issues. Ensures user roles in web apps, data storage permissions, VDI utilization, and end-user HW/SW remain functional when configured IAW DoD requirements.
• Trains newly hired teammates on agency processes (DoD, Army, ATEC, etc.).
• Uses advanced technical knowledge to serve as an escalation point for resolving customer incidents.
• • Responds to PC users’ requests for assistance – primarily by telephone and e-mail messages – with hardware, applications or software either locally installed or network-based, and network connectivity in person or telephonically; troubleshoot and resolve, or escalate to higher-level t for resolution.
  • Installs software on personal computers (PCs).
  • Perform routine maintenance of PC hardware and software.
  • Prepare new PCs for use, and previously used PCs for reuse.
• Creates new procedures for Help Desk and drives process improvement. Creates and distributes metrics for monthly Help Desk tickets.

• Must meet one of the following at a minimum: a) Associate's Degree, or b) two (2) years related work experience.
• Experience implementing security configuration of Windows and/or Linux operating systems and commercial-off-the-shelf (COTS) software such as Microsoft Office applications, Adobe products, & web browsers.
• Proficiency in account administration for users/computers utilizing a centralized account management capability such as Active Directory.
• Must meet baseline certification requirements in accordance with DoD 8570 CSSP Analyst or IAT-II categories or higher.

• 401(k) Matching
• Company Events
• Dental Insurance
• Employee Recognition Programs
• Health Insurance
• Life Insurance
• Paid Time Off
• Parental Leave
• Performance Incentives
• Student Loan Repayment
• Tuition Reimbursement
• Vision Insurance

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.