Cyclist Manager

Job Title: Cyclist Manager
Department: Gazmin Delivery Services (GDS)

Job Description:

• Manage and oversee a team of up to 500 cyclists, ensuring smooth day-to-day operations.
• Handle and resolve cyclist complaints efficiently, maintaining high levels of satisfaction and motivation.
• Work effectively under pressure, managing multiple tasks and urgent situations simultaneously.
• Monitor cyclist performance, providing guidance, support, and coaching to improve productivity and service quality.
• Coordinate daily schedules, routes, and assignments to optimize delivery efficiency.
• Ensure compliance with company policies, safety standards, and operational procedures.
• Collaborate with other GDS teams to resolve operational challenges and enhance overall delivery performance.
• Prepare reports on team performance, complaints, and operational metrics for management review.

Requirements:

• Proven experience managing large teams, preferably in delivery or logistics operations.
• Strong problem-solving and conflict-resolution skills.
• Ability to work under pressure and meet tight deadlines.
• Excellent communication, organizational, and leadership skills.
• Knowledge of delivery operations and cyclist management is a plus.

Job Type: Full-time