D365 Finance Consultant – PMA (Client Support / AMS)

Company Description

iQualityltd is a trusted boutique consultancy specializing in delivering top-tier Microsoft D365 services. Blending exceptional onshore talent with an expert offshore team in Egypt, the company provides cost-effective and high-value support solutions. Services include D365 Finance & Operations, Customer Engagement, Commerce, Business Central Support, D365 Testing, Data Migration, Business Intelligence & Reporting, and deployment of qualified D365 resources. iQualityltd prioritizes providing tailored and managed services to ensure client success.

Role Description

This is a full-time hybrid role based in New Cairo, Egypt, allowing flexibility for some work-from-home arrangements.

This role is focused on support, issue resolution, and continuous improvement, rather than full implementations. The ideal candidate combines solid functional knowledge with excellent communication skills and the ability to work closely with business users on a day-to-day basis.

Qualifications

Key Responsibilities

Client Support & Issue Resolution

• Investigate and resolve issues related to:

• Project postings (cost/revenue)

• Billing and invoicing

• Timesheets and expenses

• WIP, accruals, and revenue recognition

• Troubleshoot posting errors GL/SL mismatch

• Provide clear explanations to users, not just fixes

Project Accounting Expertise

• Support and maintain:

• Project types (T&M, Fixed price, Investment)

• Project groups and posting profiles

• Funding rules and billing setups

• Ensure correct handling of:

• Revenue recognition

• Cost tracking and allocations

• Intercompany project transactions

• Assist with month-end activities and reconciliations

Continuous Improvement

• Identify recurring issues and propose improvents

• Support enhancements and configuration changes

• Work closely with technical teams where required

• Contribute to knowledge base (KB) articles

Stakeholder Communication

• Engage directly with:

• Finance teams

• Project managers

• Key business stakeholders

• Provide user-friendly explanations and guidance

• Manage expectations and priorities

• Deliver training sessions where needed

• Work within a structured support model

Handle a mix of:

Reactive support (incidents)

Proactive support (optimisation, improvements).

Required Skills & Experience

Functional Expertise

• Strong hands-on experience in:

• Project Management & Accounting (core focus)

• General Ledger, AP, AR

• Solid understanding of:

• Project lifecycle in D365

• Revenue recognition and WIP

• Project costing and profitability

Support Mindset

• Experience in AMS / support environments

• Strong troubleshooting and analytical skills

• Ability to handle multiple issues in parallel

Communication (Critical)

• Excellent verbal and written communication

• Ability to:

• Simplify complex issues for business users

• Build trust with clients

• Handle challenging conversations professionally