DAmour Library-Student Assistant

Essential Job Functions:

Customer Service and Desk Responsibilities:

• Maintain a responsive, professional presence at the Circulation Desk; greet patrons and respond to directional or informational inquiries.
• Understand library roles and responsibilities in order to direct patron inquiries and escalate concerns appropriately.
• Answer phones and respond to general questions, not limited to technology, library resources, spaces and services.
• Maintain a welcoming and supportive atmosphere for all patrons.
• Maintain statistics including performing population counts and documenting reference transactions.
• Document and communicate any user experience issues/complaints to appropriate Supervisor(s) and Library Administration

Circulation and Systems Support:

• Learn and utilize the Folio Library Services Platform to check in/out materials including Textbooks on Reserve, and search catalog.
• Assist patrons with placing holds, renewing materials, user record updates, and understanding borrowing policies.
• Reshelve returned materials and conduct regular shelf reading to ensure order.

Technology Assistance:

• Troubleshoot and resolve basic computing, printing and scanning issues; ensure printers on all floors are supplied and operational.
• Provide assistance with print account access and printing procedures.

Facility and Safety Monitoring:

• Monitor library spaces during shifts to ensure a safe, clean and respectful environment.
• Be aware of emergency procedures and report any incidents or facility issues to appropriate library and campus personnel.

Additional Responsibilities:

• Be available to pick up open shifts when possible, especially during midterms & finals.
• Perform closing/opening duties depending on assigned shift.
• Assist with library displays, signage, and events as needed.
• Perform additional duties as assigned by library staff.