Dance Studio- Front Desk/Customer Care Position

Do you love working with children and families? Are you dependable, organized, and energized by a fast-paced environment?

Our busy and growing dance studio is looking for a reliable, customer-focused team member to join our front desk team!

At Twinkle Star Dance Academy Plano, our Customer Care Representatives are the heart of our studio—creating a warm, welcoming experience for every child and family who walks through our doors.

What We’re Looking For

We are seeking someone who:

• Loves working with children and families
• Is highly reliable and dependable (this is a must!)
• Thrives in a fast-paced, multi-tasking environment
• Takes pride in providing exceptional (6-star!) customer service
• Is organized, detail-oriented, and proactive

What You’ll Be Doing

Customer Service & Communication

• Greet and assist families in person, by phone, and via email
• Help families choose classes, register, and navigate schedules
• Provide clear, friendly communication about studio policies and offerings
• Create a positive, welcoming environment for every dancer and parent

Fast-Paced Front Desk Operations

• Manage multiple tasks at once—phones, emails, walk-ins, and questions
• Schedule trial classes and assist with enrollment
• Support a smooth and efficient check-in process during busy class times

Organization & Administration

• Maintain accurate customer records and attendance
• Assist with basic account management and data tracking
• Support merchandise sales and front desk systems

Studio Environment

• Help keep the studio clean, organized, and inviting
• Assist with seasonal decorations and special events

Qualifications

• Dependability and reliability are essential
• Strong multitasking skills in a busy environment
• Excellent communication and customer service skills
• Comfortable working around young children in a high-energy setting
• Flexible schedule with weekend availability required (Saturday & Sunday)
• Basic tech skills (Google Drive, Canva, Microsoft Office a plus)
• Reliable transportation required
• Must pass a background check and drug test

Position Details

• Hours: 15–25 hours per week (growth potential to full-time)
• Pay: Starting at $14/hour (potential for increase after 90 days)
• Schedule: Includes weekends (Saturday & Sunday) + requires flexibility for additional hours as needed

Why You’ll Love It Here

• Fun, positive, and uplifting work environment
• Opportunity to make a meaningful impact on children and families
• Growth opportunities as our studio continues to expand

If you’re someone who shows up, jumps in, and genuinely enjoys helping people—we’d love to meet you!

Job Type: Part-time

Pay: $14.00 - $18.00 per hour

Work Location: In person