Daniel K. Inoue Airport Customer Service Supervisor(Japanese-English Bilingual, Full-Time)

■Description/業務内容

The Airport Customer Service Supervisor is responsible for various tasks to support customers in having the best stay possible in Hawaii. This person will report to managers who have their backs and support their tasks, actively participate as a guest relations coordinator, lead a leadership role, and train existing and new coordinators, and monitor how we can improve our work and suggest it to managers. Some office support includes inventory tracking, purchase requests, and ensuring the team can work in a tidy, clean environment.

Essential Duties:

• Performs training and on-boarding of new and transfer staff
• Ensures adequate staffing levels
• Assesses guest issues and works to improve overall process and procedures as seen fit
• Makes suggestions on improving processes and increasing sales
• Rectifies minor issues by analyzing the situation and putting out fires
• Reports major issues to management to resolve and assists management to develop methods to avoid issues of the same nature in the future
• Performs general clerical duties
• Organizes and coordinates necessary supplies
• Maintain good communication and work relationships inter-departmentally
• Always be aware of the staff's situation and respond promptly.
• Keep update the inventory and log for the lounge stock including liquor is up to date.
• Being a signatory of the airport badge and make sure to be in compliant.
• Other duties the company assigns

【主な業務内容】

• 新入社員研修の実施
• システムの改善と売上増加に関する提案を行う
• チーム内で良好なコミュニケーションの維持する
• スタッフの状況を常に把握し、迅速に対応する
• ラウンジ内の酒類を含む在庫の管理業務
• 一般的な事務業務

■Work Location/勤務地

・Daniel K. Inouye International Airport（ダニエル・K・イノウエ国際空港）

・Address：300 Rodgers Boulevard, Honolulu, HI 96819

■Hours/勤務時間

【フルタイム】

・土日祝日を含む週5日出勤、1日8時間勤務（＋昼食休憩1時間）

■Work Conditions

• Indoors under regular office/lounge conditions; outdoors in all types of weather.
• Shifts schedule, including Saturdays, Sundays and Holidays.
• Requires considerable walking and standing for the arrival duties.
• Occasionally early morning shifts are scheduled.

■Benefits/福利厚生（※）

• Health Insurance: Medical/Vision/Drug (HMSA)、Dental（HDS）
• Commuting Assistance
• Employee Discount
• 401(k)、FSA、AFLAC

■Requirements/応募資格

• 10 years in customer relations supervisory positions
• Customer oriented, professional, and able to respond/decide quickly
• Act in accordance with the company’s wishes.
• Able to lift up to 30 lb
• Background check necessary for obtaining airport badges.
• Team player
• Bilingual both Japanese and English preferred

・Must be able to commute to the above work location at the time of interview or at the start of work.　面接時または勤務開始時に上記勤務地への通勤が可能な方

・Must be able to communicate nicely and friendly with our customers and staff both in Japanese and English.　当社のお客様やスタッフと日本語、英語両方での丁寧なコミュニケーションができる方

・Applications and inquiries will only be accepted from individuals who have status that allows them to work in the U.S. without our visa sponsorship or without any limitation. ご応募とお問い合わせは、当社のビザスポンサーなしに米国内での就労可能なステイタスをお持ちの方に限ります　

・We do not accept applications from J-1 visa holders. （J-1ビザのご応募はご遠慮ください）

※We will contact those applicants whose resumes have passed initial screening for the interviews.　面接通知は、書類選考を通った方にのみ応募より2週間以内にご連絡いたします。

Pay: $23.24 - $34.85 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Ability to commute/relocate:

• Honolulu, HI 96819: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you available to work shifts on either one weekend and federal holidays?

Language:

• Japanese (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person