Data Analyst

Optomi, in partnership with a leading Fortune 500 company in the retail space, is seeking a Data Analyst to join their team! This role involves addressing a backlog of invoicing and payment issues, requiring detailed research across various systems. The ideal candidate will drive processes, enhance reporting, and engage in customer communications primarily via email.

What the right candidate will enjoy:

• Working in a dynamic environment focused on resolving complex invoicing issues.
• Opportunities to influence team processes and reporting structures.
• Engaging with a variety of internal and external stakeholders.

Qualifications:

• Proficiency in conducting root cause analysis.
• Strong Excel skills for complex data handling.
• Experience in customer communication and problem resolution.
• A proactive, solution-oriented mindset.

Responsibilities:

• Investigate and resolve invoicing and payment discrepancies.
• Communicate effectively with customers to clarify and resolve issues.
• Collaborate with internal teams to improve process efficiencies.
• Contribute to the documentation and refinement of team processes.