Qualifications:
Minimum 8 years experience in credit card collections or operations analytics
Deep knowledge of credit card collections lifecycle and performance metrics
Advanced SQL skills for large and complex datasets
Strong business acumen, preferably in BFSI or fintech sectors
Excellent communication, mentoring, and presentation skills
Roles and Responsibilities:
Develop and implement credit card collection strategies based on data insights
Drive analytics to improve recovery team performance and reduce delinquencies
Analyze large datasets using SQL to identify trends and improvement opportunities
Design and optimize Champion-Challenger tests to enhance collections
Collaborate with stakeholders to present insights and influence decision-making
Lead multiple analytics projects with minimal supervision
Mentor junior analysts in analytics and risk management concepts