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Data Analyst – Contact Center Analytics

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    Remote

What We Offer:
  • Canteen Subsidy
  • Night Shift allowance as per process
  • Health Insurance
  • Tuition Reimbursement
  • Work-Life Balance Initiatives
  • Rewards & Recognition

What You’ll Be Doing:

  • Develop and maintain Tableau dashboards and scheduled reports.
  • Perform ad hoc analyses to support operational and business needs.
  • Write and optimize SQL queries to extract data from Azure Synapse / Azure SQL.
  • Analyze contact center KPIs (AHT, ASA, CSAT, FCR, etc.) and provide insights.
  • Work directly with US clients to gather requirements and present findings.
  • Ensure data accuracy, documentation, and dashboard usability.
  • Support internal teams with Tableau training when required.

What We Expect You To Have:

  • 3+ years total experience in Data Analysis.
  • Minimum 2 years of hands-on Tableau experience (dashboard building, publishing).
  • Strong SQL skills and experience with Azure Synapse or Azure SQL databases.
  • Mandatory experience in contact center analytics / call center domain.
  • Good communication skills for direct client interaction.
  • Flexibility to work in US-aligned shifts (starting 6:30 PM IST).

Good to Have Skills

  • Understanding of ETL/data pipelines.
  • Experience with advanced analytics (Python/R) is a plus.

Job Title
:
Data Analyst – Contact Center Analytics

Location
:
Gandhinagar

Schedule & Shift
:
6:30 PM IST - 3:30 AM IST (Flexible for US clients)

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