Data Analyst (CRM)

ABOUT US

We are a fast-growing, close-knit, dynamic, and successful Digital Services Company that specializes in providing support to large multinational companies for SEO, Product & Web Content Management, Social Media Management, Performance Marketing, E-Commerce Management, CRM & E-Mail Marketing Automation, DX & Development, Data Management & Analytics, Project Management, Digital Consultancy, and Recruitment.

As a multinational Dutch company, we have offices in Amsterdam, Istanbul, Lisbon, Kuala Lumpur, Bogota & Portland. With our exceptionally talented & diverse team, and our A+ client portfolio, the world is our oyster!

We are looking for a Data Analyst (CRM ) with 3-5 years of experience in marketing analytics, particularly with a focus on CRM, and advanced SQL expertise.

QUALIFICATIONS

• Bachelor's degree in Marketing, Business Analytics, or a related field.
• 3-5 years of experience in marketing analytics, with a focus on CRM
• Advanced SQL required
• Advanced verbal and written communication skills in English
• Experience with Salesforce Marketing Cloud and Email marketing analytics
• Excellent communication and presentation skills, with the ability to translate complex data into strategic insights.
• Proficient in using data visualization tools (such as DOMO, Tableau)) to present data in a visually engaging manner
• Familiarity with marketing automation tools and strategies.
• Ability to work independently and in a team environment, managing multiple priorities.

RESPONSIBILITIES

• Develop and enhance measurement Key Performance Indicator (KPI) frameworks for different Owned channels.
• Analyze and develop CRM (Salesforce) strategies to improve customer engagement, retention, and lifetime value.
• Demonstrates the ability to make informed decisions on the best methods and techniques to evaluate the impact and success of marketing initiatives.
• Collaborate with marketing partners to develop effective strategies for campaign reporting and analysis.
• Collaborate with cross-functional teams to integrate analytics insights into customer experience improvements and support overall business goals.
• Use SQL to analyze data and determine trends, predict outcomes, and offer actionable insights.
• Lead the development and implementation of A/B tests to enhance customer journey touchpoints and improve conversion rates.
• Create comprehensive reports and dashboards to track marketing performance metrics.
• Stay abreast of industry trends and advancements in CRM and analytics technologies.

WHAT WE OFFER

Remote Work Model💻: We continue to prioritize flexibility, boost productivity, and support a balanced work-life environment for our employees! To further strengthen our collaboration, we’re introducing two office days a month for our employees based in İstanbul.

Meal Allowance🍔: We provide a meal card of 300 TRY per working day.

Private Health Insurance 🩺: We provide a private health insurance from Allianz.

Private Pension Plan💰: Pension payment to support your retirement benefits.

Birthday Time Off🎂: A half-day off is granted on birthdays.

Additional Annual Leave Days on the 1st year🎉: 7.5 additional leave days effective start date in NMQ empowers our employees to balance their work and personal lives seamlessly.

Mental Health & Support💆🏻 ♀️: Free company subscription to our mental health & support partner ‘’Openup’’.

Referral Program👫🏻: Our referral program ‘’Friends2Work’’ encourages our employees to refer their friends followed by a cash award once they are hired.

Self-Improvement 💪🏻: Access to numerous online courses and training in our own in-house training platform NMQ Academy & access to our exclusive Mentorship Program provided by our brilliant senior peers.

Team Environment👑: We give you to opportunity to work with global brands together with a fun, diverse, and dynamic team and become a part of a global success story!

If you are interested in joining our team, please apply with your CV.

By applying to this job advertisement, you accept that you have shared your personal data within the scope of the clarification text we have provided at www.nmqdigital.com

NMQ Digital is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Don't be discouraged if you feel that you don’t fully meet every single one of the requirements for a particular role, there is always room for growth in NMQ!