Data Analyst Sr

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

About the opportunity
We are seeking an experienced and highly skilled Senior Data Analyst to join our Decision Intelligence team. In this role, you will utilize your expertise in data analysis, Power BI, DAX, and data visualization to deliver actionable insights and support strategic decision-making. You will work with complex datasets across our customer-facing business functions at Dayforce, developing metrics and uncovering trends and opportunities that drive business performance.
What you’ll get to do

• Develops and maintains enterprise reports, dashboards, and data products using Power BI, DAX, and Microsoft Data Studio / SSMS, with a focus on Customer Operations (Support , Managed ,Tax) & Customer Success.
• Knowledge & Skills of AI and ML capabilities. Can provide cases for the implementation of such tools to forecast and improve operational efficiency.
• Basic to intermediate knowledge of Python
• Acts as a Data SME for assigned business function(s), partnering with stakeholders to understand data requirements, definitions, sources, and KPIs to enable effective reporting and analytics.
• Collaborates with teams to align business requirements with data and analytical solutions, empowering them to draw insights and optimize Customer Operations & Customer Success strategies.
• Build and optimize data models, including star schemas, to support reporting and analytics needs across Customer Operations & Customer Success strategies.
• Collaborates with Data Engineers and Integration Engineers to deliver robust and scalable data solutions tailored to analytics needs.
• Coordinates with the Data Governance and Enablement team to ensure data quality, compliance, and efficacy in datasets and reporting.
• Creates comprehensive data documentation, including business requirements documents, process flows, field mappings, and calculation definitions.
• Continuously enhances and optimizes existing data models, analytics pipelines, and reporting frameworks for improved efficiency, accuracy, and scalability.
• Stays up to date with the latest industry trends, tools, and best practices in data analysis, visualization, and Customer Operations & Customer Success analytics to drive innovation and continuous improvement.

Skills and experience we value

• Bachelor's degree in Statistics, Mathematics, Computer Science, or a related field. Master's degree a plus.
• Minimum 5 years of experience as a Data Analyst or similar role.
• Minimum 5 years in Power BI / DAX development for data visualization and reporting.
• 3+ year in developing Customer Operations (Support, Managed ,Tax) or Customer Success specific analytics.
• Strong SQL querying skills and experience with data wrangling tools.
• Strong analytic skills with a record of turning data into actionable insight for business.
• Knowledge of applying AI and ML techniques for data analysis.
• Ability to work independently and as part of a team.

What would make you really stand out

• Experience with enterprise business software (Salesforce ).
• Excellent analytical and critical thinking skills.
• Effective communication skills, both written and verbal, with the ability to tailor presentations to a variety of audiences.
• Ability to express complex operational and technical concepts in business terms.
• The ability to collaborate with a team in a fast-paced, multi-faceted environment.

What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
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Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process