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Data Analyst - (Technical Services Support Specialist II) - Community Resources & Services

Howard County:
Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.

Howard County Government:
Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 83 Achievement Awards from the National Association of Counties (NACo) – the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking.

What are we looking for?
We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.

What you'll like most about working at Howard County Government:

We are committed to workplace excellence in every area of County government.
We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!
We offer competitive compensation and great benefits including medical, retirement, and wellness programs.
As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.

POSITION SUMMARY:
Responsible for collecting, organizing, and evaluating data to drive decision-making in alignment with the mission and scope of services provided by the Department of Community Resources and Services. This position will evaluate program performance and ensure compliance with state/federal regulations. Development of dashboards, and management of core data systems is an essential role in this position. Analyzes data and research to identify trends and implications for current and future departmental human service needs Responds to internal and external requests for information about departmental human service requests.

STARTING SALARY HIRING RANGE:
$33.46 - $36.58/HOURLY
$69,607 - $76,077/ANNUALLY

CLASS DESCRIPTION:
Performs intermediate professional level technology and communication services work under general supervision from an administrative or technical superior. Work includes administering data bases and developing data processing systems and computer programs for user departments; providing intermediate level computer programming, software maintenance and systems design; and writing, updating or revising, and documenting programs. Work also includes interacting with user department personnel; software vendors developing systems performance specifications; and estimating resource requirements based on functional specifications.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following. Other related duties may be assigned.

Data Analysis & Reporting: Perform complex data extraction, manipulation, and analysis using tools like SQL, Excel, or PowerBI.
Performance Metrics: Monitor and report on program performance, key indicators, and outcomes.
Data Quality Assurance: Identify data gaps, anomalies, and errors, and develop methods to ensure data integrity.
Visualization: Create dashboards and reports (PowerBI) for internal management and external stakeholders.
Strategic Support: Collaborate with leadership to inform policy, budgeting, and service improvements.
Analyze data and research to develop understanding of current Howard County situation, identify trends, and project future human service needs.
Prepare reports for, and/or present findings to, management staff for use in planning, program evaluation, and resource allocation.
Assist management staff with the development of meaningful program performance measures, community results and indicators.
Participate in activities related to Emergency Management as requested, including work outside normal business hours.

SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.

MINIMUM REQUIRED EDUCATION/EXPERIENCE

Bachelor's Degree and one (1) year of related experience or equivalent combination of education and experience.

PREFERRED EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES:

Technical Skills: Proficiency in Power BI, SQL, and data visualization tools, and database management systems.
Strong background in data security and HIPPA compliance.
Proven experience and background in project management.
Knowledge: Understanding of human services programs, regulations, and reporting requirements.
Strong analytical mindset and attention to detail.
Excellent communication and presentation skills to explain data to non-technical audiences.
Ability to work in a cross-functional team and manage multiple projects.
Ability to establish and maintain effective working relationships with associates, data sources within other governmental and private organizations, and the general public.
A self-starter with the ability to work both independently and with others on group projects.
Strong interpersonal skills, excellent oral and written communication skills and the ability to work well with an ethnically diverse population.
Strong computer proficiency especially with Microsoft Office (Word, Excel, PowerPoint), database management and spreadsheet applications necessary.
Proficiency in virtual platforms and use of technology for human services delivery.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is regularly required to stand; walk; and use hands to finger, handle, or feel.

Specific vision abilities required by this job include close vision, and ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

LANGUAGE SKILLS, MATHEMATICAL SKILLS, AND REASONING ABILITY:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES AND REGISTRATIONS

Class C Maryland Driver's License or equivalent issued by state of residence.

ADDITIONAL INFORMATION:

TO APPLY: You must complete an employment application online to be considered for this recruitment. Resumes cannot be substituted for completion of the job application work history. No paper applications will be accepted.

Selected candidates may be subject to drug screening, background screening, and reference checks.

At time of application, please submit a copy of any college degree, coursework, licenses, or certifications that you have referenced on your application. Applicants who have education obtained outside of the U.S. may need to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org) or World Education Services: International Credential Evaluation (https://www.wes.org/).

Howard County Government is not sponsoring employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986.

Howard County is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The County prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Office of Human Resources directly at HiringPreference@howardcountymd.gov. Requests for accommodations should not be attached to the application.

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