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Data Analyst - (Technical Services Support Specialist II) - Community Resources & Services
JOB
Howard County: Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.Howard County Government: Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 83 Achievement Awards from the National Association of Counties (NACo) – the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking.What are we looking for?We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.What you'll like most about working at Howard County Government: We are committed to workplace excellence in every area of County government. We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged! We offer competitive compensation and great benefits including medical, retirement, and wellness programs. As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.POSITION SUMMARY: Responsible for collecting, organizing, and evaluating data to drive decision-making in alignment with the mission and scope of services provided by the Department of Community Resources and Services. This position will evaluate program performance and ensure compliance with state/federal regulations. Development of dashboards, and management of core data systems is an essential role in this position. Analyzes data and research to identify trends and implications for current and future departmental human service needs Responds to internal and external requests for information about departmental human service requests. STARTING SALARY HIRING RANGE: $33.46 - $36.58/HOURLY$69,607 - $76,077/ANNUALLYCLASS DESCRIPTION: Performs intermediate professional level technology and communication services work under general supervision from an administrative or technical superior. Work includes administering data bases and developing data processing systems and computer programs for user departments; providing intermediate level computer programming, software maintenance and systems design; and writing, updating or revising, and documenting programs. Work also includes interacting with user department personnel; software vendors developing systems performance specifications; and estimating resource requirements based on functional specifications.
EXAMPLE OF DUTIES
Includes the following. Other related duties may be assigned. Data Analysis & Reporting: Perform complex data extraction, manipulation, and analysis using tools like SQL, Excel, or PowerBI.Performance Metrics: Monitor and report on program performance, key indicators, and outcomes. Data Quality Assurance: Identify data gaps, anomalies, and errors, and develop methods to ensure data integrity.Visualization: Create dashboards and reports (PowerBI) for internal management and external stakeholders. Strategic Support: Collaborate with leadership to inform policy, budgeting, and service improvements. Analyze data and research to develop understanding of current Howard County situation, identify trends, and project future human service needs. Prepare reports for, and/or present findings to, management staff for use in planning, program evaluation, and resource allocation. Assist management staff with the development of meaningful program performance measures, community results and indicators. Participate in activities related to Emergency Management as requested, including work outside normal business hours. SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.
SUPPLEMENTAL INFORMATION
Class C Maryland Driver's License or equivalent issued by state of residence.
Howard County: Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.Howard County Government: Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 83 Achievement Awards from the National Association of Counties (NACo) – the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking.What are we looking for?We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.What you'll like most about working at Howard County Government: We are committed to workplace excellence in every area of County government. We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged! We offer competitive compensation and great benefits including medical, retirement, and wellness programs. As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.POSITION SUMMARY: Responsible for collecting, organizing, and evaluating data to drive decision-making in alignment with the mission and scope of services provided by the Department of Community Resources and Services. This position will evaluate program performance and ensure compliance with state/federal regulations. Development of dashboards, and management of core data systems is an essential role in this position. Analyzes data and research to identify trends and implications for current and future departmental human service needs Responds to internal and external requests for information about departmental human service requests. STARTING SALARY HIRING RANGE: $33.46 - $36.58/HOURLY$69,607 - $76,077/ANNUALLYCLASS DESCRIPTION: Performs intermediate professional level technology and communication services work under general supervision from an administrative or technical superior. Work includes administering data bases and developing data processing systems and computer programs for user departments; providing intermediate level computer programming, software maintenance and systems design; and writing, updating or revising, and documenting programs. Work also includes interacting with user department personnel; software vendors developing systems performance specifications; and estimating resource requirements based on functional specifications.
EXAMPLE OF DUTIES
Includes the following. Other related duties may be assigned. Data Analysis & Reporting: Perform complex data extraction, manipulation, and analysis using tools like SQL, Excel, or PowerBI.Performance Metrics: Monitor and report on program performance, key indicators, and outcomes. Data Quality Assurance: Identify data gaps, anomalies, and errors, and develop methods to ensure data integrity.Visualization: Create dashboards and reports (PowerBI) for internal management and external stakeholders. Strategic Support: Collaborate with leadership to inform policy, budgeting, and service improvements. Analyze data and research to develop understanding of current Howard County situation, identify trends, and project future human service needs. Prepare reports for, and/or present findings to, management staff for use in planning, program evaluation, and resource allocation. Assist management staff with the development of meaningful program performance measures, community results and indicators. Participate in activities related to Emergency Management as requested, including work outside normal business hours. SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.
SUPPLEMENTAL INFORMATION
Class C Maryland Driver's License or equivalent issued by state of residence.
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