Data Center IT Technician

Zenlayer is a global edge cloud services provider headquartered in Los Angeles and Shanghai. With more than 290+ Points of Presence (PoPs) worldwide, we help businesses improve their digital user experience by providing low-latency networking and cloud services. We pride ourselves on our "Zenplayer" culture—being proactive, staying curious, and working together to solve global connectivity challenges.

The Data Center IT Technician is the first line of defense for our infrastructure. This is an entry-level role perfect for someone who enjoys hands-on hardware work and is interested in how the "physical internet" operates. You will be responsible for the physical installation of equipment, managing cable infrastructure, and performing basic hardware troubleshooting to ensure 100% uptime for our clients.

Duties & Responsibilities

• Provide on-site support and operation management for our customer’s data center.
• Install, label, and test copper (Cat6) and fiber optic (LC/SC/MPO) cables. Ensure all cabling meets Zenlayer’s high standards for neatness and airflow.
• Perform "Smart Hands" tasks including power cycles, component swaps (RAM, Hard Drives, Fans), and basic BIOS/IPMI configurations.
• Process incoming and outgoing shipments. Track hardware assets using our internal DCIM (Data Center Infrastructure Management) tools to ensure 100% inventory accuracy.
• Conduct regular "floor walks" to monitor environment (temperature/humidity) and check for equipment alarm lights or security breaches.
• Document all work performed via a ticketing system and provide clear handovers to the next shift.
• Perform other duties and special projects as needed

Required Qualifications:

• Bachelor’s degree in computer science or related field is preferred
• 1+ years in a technical environment
• Excellent time management and communication skills
• Basic understanding of computer hardware and software
• Physical Requirements:
  • Ability to lift up to 50 lbs. regularly.
  • Ability to work on ladders and in confined spaces (under floors or behind racks).
• Fluent in English; ability to communicate in Mandarin Chinese is a significant advantage for collaborating with our global operations centers.

**This position is shift-based. Candidates must be flexible to work rotating schedules.**