Data Center Operations Technician (DCT)

Location: Kingdom of Saudi Arabia, Riyadh

Role Summary

Responsible for day-to-day data center operations to ensure continuous availability of servers, networking, and storage infrastructure in a mission-critical environment.

Key Responsibilities

• Perform break-fix maintenance on servers, storage, and network equipment.
• Install, rack, stack, cable, label, and decommission hardware.
• Troubleshoot hardware and connectivity issues within SLA.
• Monitor systems and respond to alerts, incidents, and escalations.
• Execute SOPs, MOPs, and change procedures accurately.
• Conduct preventive maintenance and routine inspections.
• Maintain accurate asset, inventory, and documentation records.
• Support migrations, expansions, and deployment activities.
• Escort vendors and coordinate onsite activities when required.
• Ensure compliance with EHS and site safety standards.

Technical Requirements

• Strong knowledge of servers, storage, and basic networking concepts.
• Experience with hardware replacement (CPU, RAM, disks, NICs, PSUs).
• Familiar with structured cabling and labeling standards.
• Experience using ticketing / ITSM systems.
• Understanding of data center operational processes.

Qualifications

• Diploma or Degree in IT, Engineering, or related field.
• 2–5 years of data center or critical infrastructure experience.
• Able to work in a 24×7 shift environment.
• Physically able to handle equipment (up to 23 kg / 50 lbs).
• Basic English communication required.