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Data Center Service Account Manager
POSITION: Data Center Service Account Manager
JOB SUMMARY
Obtain new and ongoing work for Murphy’s Service Department by establishing and maintaining effective contact with existing accounts and potential buyers of mechanical/plumbing maintenance and repair services.
DUTIES & ESSENTIAL JOB FUNCTIONS
Responsibilities include, but not limited to:
- Create positive working relationships and maintain regular contact with assigned accounts and potential clients.
- Build partnering relationships with owners and owner’s representatives responsible for making decisions regarding building maintenance and repair work.
- Develop and execute business plans for defined targets. Include methods, contact personnel and short and long-term goals for contract, quoted and T&M work. Ensure consistency with Murphy’s overall business plan and market strategy.
- Identify customer’s operational and environmental objectives, needs and requirements. Actively listen, probe and identify concerns. Clarify Murphy’s capabilities and expertise and provide strategic technical solutions.
- Position renewable service agreements as a valuable and cost-effective partnership whenever feasible.
- Create competitive, high-quality and timely estimates and proposals. Negotiate value, address resistance and ‘close’ the sale.
- Seek in-house technical advice and support whenever necessary. Ensure each proposal satisfies the customer’s scope of service.
- Maintain positive relations with Service Operations personnel. Thoroughly identify/clarify customer’s scope of service prior to the start of each new maintenance contract.
- Track renewal dates on maintenance contracts. Ensure customer satisfaction and positive account status prior to contract expiration.
- Act as the customer’s advocate when performance or billing issues arise.
- Monitor sales activities and adjust to market changes as necessary and as directed.
- Keep supervisor informed of progress, account status and new sales leads.
- Actively assist in the collection process for all assigned accounts.
- Attend and present at relevant trade shows.
- Perform additional assignments as requested/needed.
BASIC QUALIFICATIONS
- Four-year degree in relevant field, with strong emphasis on business and marketing (or an equivalent amount of technical training and practical experience), or,
- Minimum 5 years mechanical service, construction, or related experience, with 3 years’ experience in a marketing and/or estimating position.
SKILLS, KNOWLEDGE, ABILITIES & EXPERIENCE
- Thorough understanding of Murphy’s policies, procedures and capabilities
- Outstanding team-building and leadership skills
- Excellent verbal and written communications skills
- Exceptional negotiation and persuasion skills
- Must project a professional image
- Must possess the desire and capabilities to effectively make “cold calls”
- Must be a self-starter, with ability to work well as part of a team and independently
- Ability to use time productively, maximize efficiency, and meet challenging work goals
- Able to demonstrate a commitment to accuracy and quality while meeting goals or deadlines
- Ability to take on additional responsibilities as needed as well as determine and manage priorities with minimal guidance
- Must possess and maintain an exceptional work ethic, uphold company values, and demand the highest standard of conduct from self and others
- Fluent in Microsoft applications and customer relationship management software
- Employment is contingent upon satisfying all jobsite-specific access requirements, with no outstanding restrictions from any jobsite or from working with any of Murphy’s partnering General Contractors, Owners, Customers, etc.
WORKING CONDITIONS AND PHYSICAL EFFORTS
- Travel Requirements: <10%
- Work involves moderate exposure to elements, such as hot/cold temperatures, dirt, dust, and/or loud noises.
- Work environment involves some exposure to construction, mechanical and electrical-related hazards or physical risks, which require following basic safety precautions.
- Work requires local and occasional out-of-town travel to job sites and customer locations.
- Performance of the required duties will require physical ability to climb permanent and temporary stairs, passenger use of construction personnel hoists, ability to climb ladders and scaffolds and to negotiate work areas under construction.
INDIVIDUAL GOALS
- Manage $2-5M in T&M and quoted work.
- Build a routine maintenance base.
This job description is intended to describe, in broad terms, the general functions and responsibility levels of this position. It should not be viewed as an exhaustive list of the specific duties. The company reserves the right to make changes to this description at any time.
ACKNOWLEDGMENT FOR RECEIPT OF JOB DESCRIPTION
I have received a copy of the Job description and have read and understand its contents. I understand that I am an at-will employee and that this job description does not constitute an employment contact.
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