Data Center Technician

TSP, Inc. is seeking a Data Center Technician for a full-time role in the North Dallas, TX area. Monday - Friday 8:00 am to 5:00 pm.

RESPONSIBILITIES:

• Enterprise Server Hardware Support in data center
• Enterprise Network Support in data center
• Parts management / inventory, warranty and non-warranty
• Follow best practices in all aspects of job role- safety, standard configuration per OEM specifications, process & communications within a large team
• Incident management and documentation
• Strong customer service, organizational, communication and team work skills are a must
• Installing copper/fiber cable and racking of network equipment
• Analyzing systems errors or anomalies, as well as specific server / storage performance issues and/or error messages, in order to ensure maximum uptime and service quality and assess trends that may ultimately result in degradation of service
• Must be skilled with basic hand tools and rack-level assembly techniques
• Maintain and service data center hardware equipment (primarily mid to high-end servers and other storage devices)
• Provide top-notch service to our customers to ensure 100% customer loyalty
• Manage the hardware maintenance needs of their assigned accounts
• Be passionate about helping people and fixing problems
• Have strong technical skills with knowledge of computer hardware
• Understand and practice proactive service and data center safety methodology

QUALIFICATIONS:

• 5+ years or more as a Hardware Technician
• Experience working in an Enterprise Data Center environment
• Experience with all OEM Platforms with emphasis on SUN Solaris, Red Hat Linux and Windows operating systems, Sun servers, HP Servers, Dell servers, and Lenovo servers
• Experience building, installing, and troubleshooting servers along with structured cabling (copper and fiber)
• Installation and troubleshooting of server and storage hardware
• Strong understanding of network typologies and protocols preferred
• Incident management and documentation experience required, preferably Cherwell, Remedy or ServiceNow ITSM and CMDB tools
• Ability to multi-task in a quick paced environment
• Familiarity with change control processes in ITIL framework desired
• Cisco, Dell, and Lenovo certifications preferred

ADDITIONAL:

• Lifting up to 70 lbs. and bending/twisting/kneeling to work on various sizes of equipment
• High School Diploma or GED is required; BA/AA in Computer Science, Electronic Engineering or related IT field is preferred
• View our benefits and pay grade information here: https://marketing.mytsp.net/tsp-benefits
• Candidates must be authorized to work in the United States for any employer without sponsorship

WE ARE TSP

TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.

We create great customer experiences by saving you time and money. We’re driven by integrity — we do what we say we will do — exceeding expectations. Our value-based pricing focuses on your business objectives, making your success our top priority. We don’t manufacture devices or sell software — our product is our people.

TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person