Data Center Technician

Brief Description

Responsible for effective delivery of hands on technical support and installations. This will include server hardware and network break fix tasks, structured cabling installation, rack deployments and decommissioning activities, site planning, problem escalation and performing installations in an Oracle Cloud Infrastructure (OCI) datacenter. Prioritize ticketing queues, resolving incidents and escalations, and to clear blocking issues to enable continued delivery of hands on technician activities in accordance with internal polices and service level agreements. Provide 24x7 site coverage for Oracle OCI datacenter sites.

About the candidate

• Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience
• Hands on experience in IT Infrastructure support, server and network maintenance and structured cabling in a large-scale mission critical environment
• Hands on experience and adequate understanding of data center infrastructure and facility operations
• The position involves on-call which means you should have a driving license and be able to reach Data Center site within 60 mins
• This position requires working in cramped spaces or elevated locations
• Ability to speak confidently and to communicate clearly in a virtual environment
• Strong adherence to processes and procedure and be a Process Champion
• Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff
• Experience providing client-facing, direct customer support and service
• Ability to work productively in remote cross-functional teams, resourcefully and independently as an individual
• Highly service-oriented, reliable, responsible and self-motivated

Required experience

• Hands on experience in server and network hardware installation, break fix and troubleshooting
• Hands on experience in structured cabling, troubleshooting methodologies and diagnostic procedures
• Hands on experience with new rack deployments and rack decommissioning activities
• Adequate knowledge of data center infrastructure, facility operations including mechanical and electrical
• Adequate knowledge of airflow management (hot aisle, cold aisle, containment etc.)
• Experience with commissioning new whitespace, data center expansion projects and build out activities
• Experience with data center and facility operations involving critical incidents and preventive maintenance
• Linux Operating System working knowledge, proficiency in command line tools
• Experience in handling large inventory and implement quality control
• Networking fundamentals

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