Data Center Technician / Jr Service Desk Technician

Data Center Technician (DCT)

Company

SMS Datacenter is a growing IT Managed Service Provider for Managed Services, Colocation, Networking, Private Managed Cloud, and Help Desk. We are a team of engineers and technicians who tackle new projects, challenges, and issues every day, supporting users’ workstations, infrastructures, and networks so they can focus on succeeding in their own jobs.

If you're an IT student, recent IT graduate, or otherwise eager to break into IT and gain experience, then apply to join the team!

Position

This is a part-time ENTRY-LEVEL Data Center Technician (DCT) position. The position is ideal for someone who has little to no experience and is looking to enter the field of IT. On-the-job training sessions and real-world experience will be provided. Data Center Technicians are evaluated for openings in next-level full-time Service Desk positions at SMS Datacenter.

All DCT shifts run 12 hours, between 12 AM and 12 PM, or 12 PM to 12 AM. Flexible availability is a plus, you may be able to take on 1, 2, or 3 shifts each week depending on availability and needs.

Your shift might include the following:

• Monitor, evaluate, and escalate network, server, and facility-related issues to ensure system stability and uptime
• Provide basic troubleshooting support, and work with technical experts within the organization and third parties to resolve problems
• Create tickets for requests for support and provide first-level troubleshooting IT-related issues related to desktops, systems, and networks in multiple unique client environments
• Learn to analyze problems and, depending on the complexity and resolution time constraints, solve them or seek help
• Handle incoming calls, staying on the line when needing to wait for support
• Handle, lift, carry, stack, and move equipment and packages
• Grant access requests
• Handle incidents and follow them through completion, documenting incidents, tasks and troubleshooting done, time required, and other information according to team policies
• Assist with running, tracing, tagging, patching, creating, terminating, and managing cabling
• Keep the data center facilities organized and tidy
• Provide remote hands for engineers as needed
• Work with customers and colleagues respectfully, keeping composure and professionality
• Take on other tasks and requests as needed

What You Should Have

• A passion for IT. You've built your own computer or like tinkering with components
• Adaptability, proactivity, and the willingness to take on and learn from a wide range of tasks as needed
• Desktop support or troubleshooting experience

Physical Requirements of the Role

• Must be able to safely lift and carry equipment and materials weighing up to 50 pounds on a regular basis without assistance
• Must be able to safely lift heavier equipment (up to 75 pounds) with team assistance or use of appropriate lifting equipment (e.g., dollies, carts)
• Must be able to reach, bend, and crouch to access equipment in tight or elevated spaces, including server racks at floor and ceiling levels.
• Must be capable of standing, walking, and moving throughout the data center environment for extended periods of time.
• Must be able to work on ladders or platforms to manage cable runs or hardware in elevated racks.
• Must be able to do repeated hand and arm movements for cable management, hardware installation, and equipment maintenance.
• Must be able to use proper body mechanics while adhering to safety guidelines to prevent injury

Preferred Candidates Will Have

• At least 1 year of IT experience
• Certifications by CompTIA or other major vendors, or equivalent knowledge
• Servers, networking, and virtualization basics
• Great customer service skills
• Excellent written and verbal communication skills
• A great attitude

Job Type: Part-time

Pay: $17.00 per hour

Application Question(s):

• This position has 2 shifts each day, from 12 AM to 12 PM, and 12 PM to 12 AM. What shifts are you able to work each week? (For example, Saturdays and Sundays 12 PM to 12 AM; Monday and Wednesday 12 AM to 12 PM.)
• This is a part-time entry-level data center position which offers $17.00 per hour. Does this align with what you're looking for?

Ability to Commute:

• Irvine, CA 92614 (Required)

Work Location: In person