Data & CRM Analyst

Data & CRM Analyst

Remote | Starting Salary: $6 CAD/hour

Join one of Western Canada's leading Rogers retailers Red Wireless.

About Us:

Red Wireless is a trusted Rogers partner and one of Western Canada’s exclusive retailers. With thousands of satisfied customers, we are growing rapidly and we’re looking for someone who can help us turn data into action. If you're passionate about turning numbers into insights, and insights into strategy, this role is for you.

Position Summary:

We’re seeking a Data & CRM Analyst to take ownership of all key data sources including carrier commissions, customer lifecycle metrics, and CRM insights. You’ll play a critical role in building reporting tools, streamlining data pipelines, and enabling our sales and marketing teams to make better decisions that drive profitability.

Key Responsibilities:

• Retrieve, synthesize, and present key data in a format that is clear, actionable, and aligned with business goals
• Analyze customer lifecycles, retention trends, and lifetime value
• Build and improve dashboards and reporting systems to support sales and operational performance
• Identify and recommend improvements to existing KPI frameworks
• Collaborate with the marketing and operations teams to guide CRM initiatives
• Utilize tools such as Excel, Google Sheets, Google Data Studio, and Pipedrive CRM
• Develop automated workflows and data integrations using Zapier
• Present strategic recommendations to various stakeholders through written and verbal reports
• Apply statistical analysis or machine learning methods (as needed) to improve business processes
• Required Skills:
• Expert-level Excel skills (pivot tables, formulas, data modeling, etc.)
• Strong understanding of CRM systems and how they manage and integrate data
• Experience with Google Data Studio or similar visualization tools
• Ability to quickly learn and adopt new tools and technologies
• Experience with Zapier or similar automation tools
• Analytical mindset with strong attention to detail
• Strong written and verbal communication skills
• Ability to explain complex data to both technical and non-technical audiences
• Nice to Have (but not required):
• Basic understanding of SQL, Python, or machine learning models
• Familiarity with telecom industry metrics and KPIs

Compensation:

Starting at $6 CAD/hour with opportunities for growth based on performance

Interested?

Send your resume and a brief explanation of why you're a great fit. .

Job Type: Full-time

Pay: Rs185,000.00 - Rs195,000.00 per month

Work Location: Remote