Data Entry and Customer Service Specialist

Summary

The Data Entry & Customer Service Representative plays a dual role in supporting daily operations by maintaining accurate records and providing exceptional service to customers. This position requires strong attention to detail, excellent communication skills, and the ability to multitask in a fast‑paced environment.

Key Responsibilities

Data Entry Duties

• Enter, update, and maintain information in company databases
• Review documents for accuracy, completeness, and compliance
• Identify and correct data discrepancies
• Organize and maintain digital and physical files
• Generate basic reports as needed
• Follow data security and confidentiality guidelines

Customer Service Duties

• Respond to customer inquiries via phone, email, or chat
• Provide accurate information about products, services, and policies
• Resolve customer issues professionally and efficiently
• Process orders, returns, and account updates
• Document customer interactions in the system
• Escalate complex issues to the appropriate team

Qualifications

• High school diploma or equivalent
• Strong typing and computer skills (40+ WPM preferred)
• Excellent verbal and written communication skills
• Strong attention to detail and accuracy
• Ability to multitask and manage time effectively
• Comfortable working with customers and handling repetitive tasks
• Experience in data entry or customer service is helpful but not required
• Bilingual - Fluent in English and Spanish

Ideal Candidate

Someone who is:

• Organized and detail‑oriented
• Patient, friendly, and customer‑focused
• Able to work independently and as part of a team
• Quick to learn new systems and processes
• Reliable and committed to quality work

Pay to be discussed during interview

Candidates who meet these qualifications and can successfully complete a drug screening and background check are invited to apply.

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person