Data Entry and Customer Service Specialist

Overview
Join our dynamic team as a Data Entry and Customer Service Specialist, where your attention to detail and proactive approach will drive operational excellence. In this role, you will be the backbone of our data management processes, ensuring accuracy and efficiency while providing exceptional support to our customers. Your enthusiasm and organizational skills will help streamline our workflows and enhance overall service quality. This paid position offers an exciting opportunity to develop your administrative expertise in a fast-paced environment committed to growth and innovation.

Duties

• Accurately input, update, and maintain data within various databases and ERP (Enterprise Resource Planning) systems to support business operations.
• Manage order entry processes, ensuring timely and precise processing of customer requests.
• Assist customers via phone, email, or chat by providing clear information, resolving issues promptly, and guiding them through data-related inquiries.
• Organize and file physical and digital documents systematically to facilitate easy retrieval and compliance with record-keeping & scanning standards.
• Use Microsoft Excel to create pivot tables, generate reports, and analyze data trends for management review.
• Support data collection initiatives by gathering information from multiple sources and verifying its accuracy before entry.
• Perform clerical tasks such as filing, scanning, transcription, and basic math calculations to support daily administrative functions.

Requirements

• Proven experience in office administration, clerical work, or data entry roles with strong organizational skills.
• Proficiency in computer skills including Microsoft Office Suite (Excel, Word) and familiarity with databases and ERP systems. (We will teach you our ERP)
• Excellent typing speed with high accuracy; experience with transcription is a plus.
• Knowledge of basic math principles for data verification and order processing tasks.
• Prior experience working with data collection tools, pivot tables, or order entry systems preferred.
• Strong communication skills to effectively assist customers and collaborate with team members.
• Demonstrated ability to manage multiple tasks efficiently while maintaining attention to detail in a fast-paced environment. This position is designed for motivated individuals eager to contribute their clerical expertise while delivering outstanding customer service. We value energetic team players who thrive on organization, accuracy, and proactive problem-solving—ready to make an impact from day one!

Pay: $18.50 - $20.00 per hour

Experience:

• Data entry: 1 year (Required)

Ability to Commute:

• Hickory Hills, IL 60457 (Required)

Work Location: In person