Data Entry Supervisor

MedScript LTC Pharmacy is looking for an Order Entry Supervisor for our Data Entry department. We are a long term care pharmacy that provides medications to residents in nursing homes, assisted living facilities, rehab centers & group homes. This is a full time position that qualifies for a full suite of benefits.

The available shift is:

• Mon-Fri: 10am-6:30pm with an every other weekend rotation

This position qualifies for a $2,000 sign-on bonus!

The ideal candidate will have the ability to communicate effectively over the phone with data entry technicians, facility staff, practitioners, and/or patients to address customer service issues and field questions relating to patient care. The Data Entry Supervisor is to provide comprehensive oversite to daily workflow for the Data Entry Department to ensure accurate and on time cutoffs and dispatch to facilities. This will require oversite to the Data Entry team and redirection of resources when necessary. The role will collaborate with teams across departments to optimize workflow and meet objectives.

Essential Job Functions

• Work in daily workflow to help ensure on time deliveries.
• Oversee day-to-day operations of Data Entry Department
• Oversee responses to the operations emails
• Oversee responses to daily billing emails/ consultant pharmacist emails.
• Supervise and review w/leads to ensure proper workflow is being followed
• Communicate effectively with staff and other departments regarding workflow
• Address scheduling needs, such as call offs/lates/PTO/etc. – arrange coverage (work w/ AM & PM leads)
• Assign and communicate daily task schedule
• Communicate necessary information regarding changes, hours, needs of the company to team
• Review schedule prepared by Director for Data Entry Department
• If needed, help to review Events from QA with employees, obtain signatures and file
• Help to maintain Keeper account / passwords under the direction of the Director
• Help with the interviewing and hiring of new personnel process under the direction of the Director
• Be able to attend bi-weekly operational meetings, if needed.
• Help to monitor department metrics ensuring staff is meeting established benchmarks
• Help the Director to Prepare for and run monthly team meetings
• Work with Director to Prepare and present annual reviews for staff members
• Assist in the creation of policy and procedures under the supervision of Director
• Help the Director to ensure that all information is entered in a timely manner for on-boarding new facilities
• Including and in addition to the primary duties of a Data Entry technician and Data Entry Lead
• Able to work rotating shifts and weekends
• Other duties as assigned

Requirements

• High school diploma or equivalent
• Active Indiana Pharmacy Technician License or PTCB Certification
• Comfortable working in a fast paced environment
• Exemplary verbal communication and customer service skills
• Framework and ECM systems experience
• Long-term care pharmacy experience
• Previous order entry experience preferred
• Previous customer service experience preferred
• Minimum two years managerial experience preferred

MedScript LTC Pharmacy provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: Remote