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Data Migration Field Support Technician
Title: Data Migration Field Support Technician
Location: Boise, ID
Duration: 6+ Months
Job Description:
Location: Boise, ID
Duration: 6+ Months
Job Description:
- Understands court processes to ensure that problem solutions match user needs in an appropriate manner.
- Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.
- Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.
- Coordinates and/or migrates customer data and information from decommissioned devices to new equipment. Installs, configures, and maintains software on mobile devices.
- Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.
- Informs inventory system by keeping up-to-date and accurate records of serialized asset information.
- Works closely with court staff and local administration with office moves, adds, and changes as required.
- Corresponds with users and staff concerning issue status, resolution, and task completion.
- Escalates issues are to other members of the technical services team as appropriate.
- Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.
- Attends meetings as required
- Experience onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions;
- Experience migrating end user emails and documents to Outlook and OneDrive;
- Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;
- Experience troubleshooting with Microsoft Windows 10;
- Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts;
- Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;
- Knowledge of court processes and court information systems preferred;
- Skill in providing excellent customer service; Ability to travel throughout the state as needed;
- Ability to communicate effectively verbally and in writing;
- Ability to understand impacts of software, system, or application changes on customers;
- Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;
Ability to work independently.
- The Idaho Courts reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.
- Education and Experience: Three years of IT support experience.
- Bachelor's Degree preferred.
- Customer service including the ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts.
- Troubleshooting and maintaining Active Directory users, computers, groups and policies.
- Onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions
- Migrating end user emails and documents to M365 Outlook and OneDrive from on-premise Exchange, external M365 and/org Google Workspace.
- Troubleshooting Microsoft Windows 10 and 11.
- Troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts
- Basic network (wired and wireless) configuration and troubleshooting including ping and trace route
- Excellent communication and interpersonal skills are critical in this role
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