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Data Quality & Policy Services Analyst
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Job Summary:
The Data Quality & Policy Services Analyst is responsible for ensuring the accuracy, integrity, and completeness of coverage and policy data submitted by carrier members for employers in Pennsylvania and Delaware. This role serves as the primary data quality support analyst, working proactively with carrier members to prevent reporting issues, educate stakeholders on data standards, and facilitate consistent compliance with policy reporting requirements. The analyst will lead educational outreach efforts, including training sessions, guidance materials, and individualized carrier support to promote data quality best practices. This position also collaborates closely with internal Finance, Policy, and Reporting teams on fining initiatives, root-cause analyses, and administrative processes related to carrier noncompliance.
Additionally, the analyst will contribute to the development of business requirements, data quality processes, issue tracking, as well as educational and procedural documentation in support of the Policy Reporting area.
Essential Responsibilities:
Data Quality Leadership & Carrier Support
- Serve as the Bureau’s primary data quality support analyst for carrier members, offering proactive guidance, issue prevention strategies, and hands-on assistance
- Lead educational discussions, webinars, and training sessions to ensure carrier members understand and adhere to reporting standards
- Develop, maintain, and present educational materials, reference documents, and data quality resources for both internal and external audiences
- Provide individualized carrier consultations to address recurring reporting issues and improve data quality performance
Policy Data Accuracy & System Integrity
- Analyze, review, and verify the accuracy of policy and coverage records for employers in Pennsylvania and Delaware
- Conduct ad-hoc data reviews and broader audits to ensure carriers comply with established policy reporting standards
- Troubleshoot system and data issues within internal applications and collaborate on resolutions
Cross-Functional Collaboration & Compliance Support
- Partner with internal Finance and Policy teams on fining initiatives, supporting data validation, administrative processes, communication with carriers, and process improvements related to compliance
- Serve as a liaison between carrier members and internal business units to resolve data discrepancies and improve policy reporting outcomes
Documentation, Requirements, & Process Improvement
- Create and maintain process documentation, procedural manuals, and business requirements for data quality, rating, and policy reporting functions
- Assist in identifying, tracking, and analyzing issues within internal systems and workflows; recommend and support process improvements
- Participate in User Acceptance Testing (UAT) for internal applications used by Policy Reporting and Rating teams
Communication & Stakeholder Engagement
- Communicate effectively and professionally with all internal stakeholders, carrier members, and external partners in a timely manner.
- Provide clear, concise explanations of data quality standards, reporting requirements, and compliance impacts
Non-Essential Responsibilities
- Prepare meeting materials and coordinate meeting logistics as needed.
- Perform additional duties as assigned.
Requirements:
Education: Bachelor’s Degree in Business, Data Analytics, Insurance, or a related field preferred.
Coursework in Insurance, Business Analysis, or Project Management is a plus.
Experience: None required. Insurance experience is a plus.
Skills Required:
- Strong organizational, analytical, and communication skills
- Ability to independently manage multiple assignments and prioritize effectively
- Proficiency in Microsoft Word and Excel; familiarity with data review or analysis techniques preferred
- Ability to work collaboratively with internal staff and external carrier members
- Familiarity with SDLC, project management concepts, and Visio is a plus but not required
Working Hours:
Normal Bureau Hybrid Flex time is available. The employee must be flexible when needed as projects or deadlines may sometimes necessitate extended hours.
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