Data Quality & Training Specialist

Do you have a desire to work for an organization driven by empowerment and full inclusion? Goodwill Easterseals Miami Valley is one of the largest employers in the region; with the mission to empower those with disadvantages and disabilities to improve their quality of life. We employ over 600 associates just in our retail stores alone. GESMV also offers over 40 programs and services to the community ranging from job readiness programs to assistive technology services. We offer part-time and full-time positions, with a variety of schedules and hours available. We are always looking for driven, enthusiastic people to join our team.

Summary
Ensures data integrity and accurate reporting within the Program Services division. The role leads training on QA-related software and compliance practices, equips staff to effectively utilize software systems, maintain high-quality data, and supports consistent reporting.
Essential Duties & Responsibilities

• Maintain monthly, quarterly, and annual reports, including census, placement, outcome measurement, ASR, Annual Reports, and ad hoc reports, ensuring accuracy and timeliness.
• Conduct data quality checks by analyzing multi-system data for trends and inconsistencies and take appropriate action through system updates or staff training.
• Collaborate with the Data Department to create dashboards and audit tools that monitor program performance and compliance metrics.
• Ensure accuracy of information captured in BI or other reporting systems.
• Serve as the lead trainer for all QA-related topics for Program Services Division staff, including program software, data standards, and compliance requirements.
• Develop and deliver engaging training sessions, workshops, and learning materials tailored to diverse audiences.
• Create and maintain training resources and manuals that support consistent knowledge retention.
• Coordinate onboarding for new staff and refresher sessions for existing users.
• Monitor completion and success of training.
• Evaluate training and adjust content or methods based on feedback and observed needs.
• Maintain strict confidentiality regarding reports and other sensitive material.
• Other duties may be assigned.
• Comply with all Agency policies, procedures and safety standards throughout work areas and maintain same to meet CARF, HIPAA, Department of Labor and other regulatory standards.
• Other duties may be assigned.

Supervisory Responsibilities
None
Education Requirements
Associate’s degree in a relevant field, five (5) years of related experience, or an equivalent combination of education and experience.
Experience Requirements
Strong working knowledge of Microsoft Office, with advanced proficiency in Excel. Experience with Salesforce, Advisor, CareLogic, Power BI, or other CRM, EHR, or BI platforms is preferred.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to maintain a valid driver’s license and a driving record acceptable to GESMV’s liability insurance provider.
• Ability to pass a criminal background check.
• Ability to pass random drug screenings.

Skills & Abilities

• Strong understanding of data management, reporting, and analysis, including identifying trends, inconsistencies, and opportunities for improvement.
• Proficient in Microsoft Office, BI tools, or other relevant software systems.
• Ability to train and support staff on software systems, compliance standards, and organizational requirements.
• Excellent communication, facilitation, and interpersonal skills, with the ability to adapt to diverse audiences.
• Strong problem-solving skills, attention to detail, and ability to document procedures and workflows clearly.
• Experienced in managing multiple tasks, prioritizing effectively, and following through on projects and assignments in a timely manner.
• Demonstrates a continuous improvement mindset, initiative, flexibility, and uncompromising ethics and integrity.
• Quickly adapts to evolving software systems, reporting processes, and organizational workflows.
• Capable of working independently with minimal supervision while collaborating effectively as part of a team.
• Maintains confidentiality and handles sensitive information appropriately.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The ability to regularly stand, walk, use of hands to finger, handle, or operate objects, tools, or controls
• The occasional ability to climb, balance, stoop, kneel, crouch, or crawl, and smell.
• The ability to regularly lift and/or move up to 10 pounds.
• The ability to frequently lift and/or move up to 25 pounds.
• The ability to occasionally lift and/or move up to 50 pounds.
• The ability of close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The employee works in outside weather conditions and is occasionally exposed to risk of electrical shock
• The noise level in the work environment is usually moderate

The above duties and responsibilities are essential job functions subject to reasonable accommodation. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job and/or apply for the position, absent undue hardship.This job description is not to be interpreted as an all-inclusive list of duties, responsibilities, or requirements. Employees may be required to perform additional job- related tasks as assigned, subject to reasonable accommodation.

Goodwill Easterseals Miami Valley is firmly committed to Equal Employment Opportunity (EEO) and Affirmative Action (AA) compliance with all Federal, State, and local laws that prohibit employment discrimination on the basis of age, sex, color, race, creed, national origin, religion, marital status, citizenship status, ancestry, sexual orientation, gender identity and/or expression, genetic information, disability status, protected veteran status, membership or activity in a local human rights commission, status with regard to public assistance, or any other classification protected by applicable law. This policy applies to all employment decisions, including, but not limited to recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions, and terminations.