Data Science Manager - Customer Al-Futtaim Automotive

Overview of the role

As a Data Science Manager (Customer) at Al-Futtaim Automotive, you will lead customer-centric AI and advanced analytics initiatives that drive marketing performance and enhance the customer experience. This role focuses on building predictive models, customer insights, and hyper-personalization solutions that create measurable business impact.

What you will do

• Build and deploy predictive models such as lead scoring, precision marketing, marketing attribution, customer segmentation, and hyper-personalization.
• Standardize and optimize marketing performance KPIs across brands using advanced statistical methods and data visualization.
• Deliver actionable customer insights through cohort analysis, customer lifetime value modelling, churn prediction, and campaign performance analysis.
• Collaborate with stakeholders to identify, define, and prioritize high-impact use cases supported by data-driven business cases.
• Lead and mentor a team of data scientists to deliver scalable AI/ML solutions that directly improve marketing ROI and customer experience.

Required skills to be successful

• Advanced knowledge of ensemble methods, gradient boosting, uplift modelling, and multi-arm bandits for marketing optimization.
• Expertise in attribution models (Markov chains, Shapley values), clustering techniques, recommender systems, and hyper-personalization.
• Proficiency in NLP, reinforcement learning, cohort analysis, lifetime value modelling, and churn prediction.
• Strong problem-solving skills and the ability to translate complex data science solutions into business value.
• Excellent stakeholder management, communication, and project management capabilities.

About the team

You will report to the Head of Customer Data Science and lead a small team comprising a Data Science Manager and Data Scientists. The team plays a pivotal role within the Finance Department at Al-Futtaim Automotive, driving innovation in customer analytics and marketing science.

What equips you for the role

• Bachelor's, Master's, or PhD in Marketing Analytics, Computer Science, or a related field.
• 7+ years of experience in customer analytics, data science, and AI/ML solutions.
• Hands-on expertise with machine learning techniques including CNNs, RNNs, LSTMs, time series forecasting, survival analysis, graph neural networks, Bayesian and causal modelling.
• Skilled in Python, SQL, Databricks, and modern ML libraries (scikit-learn, TensorFlow, PyTorch, Prophet, ARIMA/SARIMA).
• Proficient in CRM systems, marketing analytics platforms, and MLOps practices.
• Experience with LLMs, RAGs, and modern AI-based recommendation systems.
• Strong leadership skills to manage and mentor a data science team.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.