Data Support Coordinator

Description:

TITLE: Data Support Coordinator

REGION: All Regions (HQ)

LOCATION: Hybrid (on-site + remote)

REPORTS TO: Data Training & Support Manager

STATUS: Full-time, Non-Exempt

OUR MISSION

10,000 Degrees is unlocking student success at scale by giving more students equitable opportunities for a quality college education and career success. The most efficient and effective college success non-profit in the U.S., 10,000 Degrees’ mission is to achieve educational equity and to support students from low-income backgrounds to and through college to realize their full potential and positively impact their communities and the world. We envision a world where all students, regardless of race, ethnicity, or socioeconomic background, will have the full range of educational opportunities, support, and resources to realize their potential. Accepting a role at 10,000 Degrees implies a personal commitment to this mission.

OPPORTUNITY

The Data Coordinator is a key member of the Data and Evaluation team, responsible for ensuring the accuracy and integrity of program data within the Salesforce database. This role involves maintaining data quality, updating dashboards, and supporting staff with data collection and training. This role requires developed capabilities in data management and analytics with an eye for detail, strong organizational skills, and a passion for data-driven work.

COMPENSATION AND BENEFITS

• Excellent healthcare benefits including medical, dental, vision and life insurance; check out our full benefit options HERE
• 15 days paid vacation + holidays and paid sick leave
• 401(k) with employer matching
• Professional development including conferences, seminars, webinars, and directed career advice

PHYSICAL/ENVIRONMENTAL

To perform the essential functions of this position, employees may be required to:

• Sit, stand, talk, hear, reach, stoop, kneel and use hands and fingers to operate a computer, telephone, and keyboard.
• Have close-vision ability due to computer work.
• Engage in moderate, occasional lifting.
• Have a reliable means of transportation to attend regular work as well as other off-site business functions.

Note: Due to the nature and conditions of our work, applicants must submit to fingerprinting and must pass a tuberculosis (TB) risk assessment and/or provide a clear tuberculosis (TB) test as part of the background check.

EEO

10,000 Degrees is an equal opportunity employer offering a welcoming and inclusive environment in service to one another as well as the students, families, and communities we support. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

TO APPLY

For immediate consideration, please complete the application on the 10,000 Degrees Careers page.

Requirements:

RESPONSIBILITIES

• Maintain high-quality data within our Salesforce database, including monitoring for and resolving data integrity issues.
• Collaborate with the Data and Evaluation team to monitor and resolve incoming data support requests via our internal ticketing system, providing timely and professional technical assistance to staff to ensure seamless database operations.
• Assist in maintaining an up-to-date database by preparing data files for bulk upload, ensuring all information is correctly formatted and validated before integration into Salesforce.
• Support in maintaining a high-quality resource library by performing reviews of instructional videos and documentation to flag and prioritize necessary updates.
• Co-facilitate regular staff training sessions and assist with logistics for virtual or in-person trainings (e.g., managing chat, waiting rooms).
• Collaborate with Programs and the Data and Evaluation team to create forms and surveys.
• Participate in regular professional development activities, team meetings, and weekly supervisorial meetings.
• Support and represent 10,000 Degrees at fundraising and appreciation events.
• Other duties as assigned.
• This position requires some in-person presence and/or travel within the regions served.

QUALIFICATIONS

• Bachelor’s degree or equivalent work experience
• Experience working with data and databases
• Excellent attention to detail and ability to work with complex data sets
• Strong administrative and organizational skills
• Proficiency in Microsoft and Google Suite applications
• Enthusiasm, initiative, and the ability to work independently
• Willingness to learn and be self-reflective
• Proven ability to work effectively as part of a team
• High level of professionalism: promptness, preparedness, and professional appearance