DCI Technician

Position Description

Work, Serve, Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.

Hiring Range: $49,737.00
Work Day/Hours: 6:00pm - 6:00am OR 6:00am - 6:00pm with rotating days

Our internationally accredited Durham Police Department is dedicated to hiring and training officers and staff who represent the best the law enforcement profession has to offer. We are a progressive agency committed to reducing crime by providing the best quality service. We work to foster public confidence and maintain the highest standards of excellence as a community partner for positive change. If you’re interested in delivering superior emergency response services and working collaboratively to serve our community, join our team in Durham!

This position is devoted to providing coordination of data flow, data entry, reporting and processing of warrants, crime and police information as well as providing customer service to the general public.

Responsible for providing administrative support to police officers in the field, by checking, dispatching and maintaining records on warrants, including ensuring that warrants have been served and that the database is updated including entering data; reviewing extradition procedures; ensuring database reflects warrants paid or served; maintaining logs; validating NCIC entries; reconciling entries; maintaining and producing reports from system; and distributing information.

Duties/Responsibilities

• Provides administrative support to police officers by preparing, reviewing, maintaining, screening, tracking, dispatching, and/or updating warrant and law enforcement-related reports, records, logs, and other documents; updates and maintains databases; reviews and reconciles information; runs reports, queries, or history checks; reviews work for accuracy, completeness, and compliance with applicable policies and procedures.
• Responds to informational requests, in person, via phone or email in accordance with established policies, procedures and protocols; uses two-way radios and phones to communicate with sworn officers; and monitors terminals to communicate and distribute information.

Minimum Qualifications & Experience

• High School Diploma or Equivalent (GED, HiSET, TASC).
• Three years of customer service and clerical experience.

Additional Preferred Skills

• Valid, unrestricted, North Carolina driver's license "or" if you currently have another states driver's license, must be willing and able to obtain a valid NC driver's license within 60 days of hire is preferred.

Benefits – General Full-Time Employees

• 12-13 paid holidays per year
• 13 standard work days of vacation per year
• 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
• 2 weeks paid military leave per year
• Medical, dental, vision, and supplemental life insurance plans
• State and City retirement plans
• Short and long term disability plans
• Paid temporary disability leave for specified conditions
• City contribution of 13.6% into the N.C. State Retirement System
• Paid funeral leave
• Employee Assistance Program - personal and family counseling
• Paid life insurance equal to annual salary
• 48 hours for volunteer work each year*
• 4 hours parental leave each year
• Workman's Compensation Insurance
• 457 Deferred Compensation Plans

• 401(k) retirement plan (5.0% of salary)
• State retirement plan

• 401(k) retirement plan (5.0% of salary)
• State retirement plan effective first day of the month following date of hire
• Health insurance effective first day of the month following date of hire
• Dental and life insurance, after one year of service
• Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service