Debt Collection Agent

Job Overview
We are seeking a dynamic and motivated Debt Collection Agent to join our financial services team. In this role, you will be responsible for engaging with customers to recover outstanding debts while maintaining positive relationships and ensuring compliance with company policies and industry regulations. Your energetic approach and excellent communication skills will drive successful collections, enhance customer satisfaction, and contribute to the overall health of our accounts receivable portfolio. This paid position offers an exciting opportunity to develop your negotiation and analysis skills within a fast-paced, supportive environment.

Responsibilities

• Contact delinquent customers via phone, email, or written correspondence to discuss overdue accounts and arrange repayment plans
• Utilize telemarketing techniques to motivate customers toward resolving their debts promptly
• Apply effective phone etiquette to handle sensitive conversations professionally and empathetically
• Analyze customer accounts using credit analysis tools and financial concepts to determine appropriate collection strategies
• Document all interactions accurately in financial software systems, including data entry of payment arrangements and account notes
• Conduct account reconciliation to verify outstanding balances, debits & credits, and payment histories
• Collaborate with internal departments such as accounts payable, medical billing, or revenue cycle management for specialized collections like medical or insurance claims

Skills

• Strong negotiation skills with the ability to influence customer behavior positively
• Excellent telemarketing and phone etiquette skills for engaging diverse audiences effectively
• Knowledge of credit analysis, financial concepts, and account reconciliation processes
• Experience in medical collection procedures, CPT coding, ICD-10 coding, and medical terminology is a plus
• Proficiency with financial software, accounting software, and data entry tools for accurate record-keeping
• Familiarity with accounts receivable and accounts payable processes within a financial services environment
• Analytical mindset with strong math skills for account analysis and revenue cycle management tasks

Join us as a Debt Collection Agent and become an essential part of a vibrant team dedicated to excellence in financial recovery. Your proactive attitude, combined with your technical expertise in finance-related areas, will help us achieve our goals while providing you with valuable professional growth opportunities.

Pay: $40,000.00 - $65,000.00 per year

Work Location: In person