Debt Collector

We are looking for a highly organized and diligent Debt Collector (preferably male) to join our team. The primary responsibility of this role is to verify client account balances, follow up with clients to collect outstanding payments, and collaborate with the operations/accounts team to ensure that credit preapproval tasks are accurately conducted before extending further credit. The ideal candidate will have strong communication skills, attention to detail, and a proactive approach to managing and collecting debts.

Key Responsibilities:

1. Account Verification & Monitoring:

* Regularly verify and monitor client account balances to ensure accuracy and identify any discrepancies or overdue payments.

* Maintain up-to-date records of all accounts, ensuring that any changes or payments are accurately reflected.

2. Client Follow-ups & Communication:

* Proactively follow up with clients to collect outstanding debts, whether through phone calls, emails, or other communication channels.

* Resolve any disputes or concerns from clients regarding their balances, offering clear explanations and solutions.

* Establish and maintain positive relationships with clients while ensuring adherence to company credit policies.

3. Preapproval & Credit Review:

* Work closely with the operations/accounts team to verify and assess the creditworthiness of clients prior to issuing any further credit.

* Track and document client credit history and payment patterns, providing updates and recommendations to the team for preapproval decisions.

* Ensure that all credit decisions are aligned with company policies and procedures.

4. Reporting & Documentation:

* Maintain detailed records of all collections activities, including calls made, agreements reached, and payments collected.

* Prepare regular reports for management on outstanding debts, aging accounts, and collection status.

* Provide timely updates to the accounts team on any significant changes in client credit status or payment history.

5. Collaboration & Coordination:

* Work closely with the accounts and operations teams to ensure accurate documentation of payment terms, credit limits, and client communication.

* Assist in identifying potential credit risks and provide suggestions for improving the company’s credit risk management strategy.

6. Problem-Solving & Dispute Resolution:

* Address and resolve client disputes regarding debts, offering flexible payment solutions when applicable.

* Ensure that all disputes are handled professionally and that resolutions are in line with company policies.

Skills & Qualifications:

Education:

*A bachelor’s degree in Finance, Accounting, or a related field is preferred.

Experience:

* Minimum of 2 years of experience in debt collection, accounts receivable, or related roles.

* Previous experience in credit control or account management is a plus.

Technical Skills:

* Strong proficiency in Microsoft Office (Excel, Word, Outlook) and accounting software (Tally, Odoo).

Soft Skills:

* Excellent communication and interpersonal skills, with the ability to handle sensitive issues tactfully.

* Strong attention to detail and organizational skills.

* Ability to work independently and manage multiple tasks effectively.

* Strong negotiation skills with the ability to maintain positive client relationships while ensuring timely payments.

Knowledge:

* Understanding of credit risk management and debt recovery processes.

* Familiarity with relevant local regulations and best practices in debt collection.

Additional Requirements:

* Must be detail-oriented and proactive in ensuring clients' credit status and payment behaviors are regularly reviewed and tracked.

* Ability to work in a fast-paced environment and adapt to changing priorities.

* Strong problem-solving abilities and a results-driven approach to meeting collection targets.

What We Offer:

* Competitive salary and benefits package.

* Opportunity for professional development and growth.

* A dynamic and supportive work environment.

If you are a motivated individual with a passion for ensuring timely payments and managing client accounts, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Preferred)

License/Certification:

• Driving License (Preferred)