Debt Resolution Specialist

Bounce is a fintech startup revolutionizing debt recovery for consumers and creditors with our best-in-class product. By leveraging the power of AI and automation, we create user-friendly experiences that drive positive outcomes for all parties involved.

As a Debt Resolution Specialist you will motivate and guide consumers through the collections process while providing exceptional customer service. The successful candidate will be able to accept ownership for effectively solving consumers’ issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.

Come join our growing team! We’re revolutionizing the collections industry and by joining our team, you’ll be at the forefront of helping borrowers overcome financial challenges while personally achieving a rewarding performance outcome and career growth opportunities. This role is perfect for individuals who excel in negotiation, compassionate communication, and who enjoy driving measurable results in a fast-paced and performance-driven environment.

Location: Our office in Rochester, NY
***Flexible Shifts available based on your needs after the first month of training. No weekends!

Responsibilities:

• Manage communication from consumers and their representatives via inbound & outbound phone calls, email, and chats.
• Offer solutions to help consumers resolve their accounts through effective negotiation and listening skills.
• Maintain clear and cohesive notes and documentation related to all open and pending receivable balances being pursued.
• Excel in collections performance by exceeding goals and key performance indicators (KPI's)
• Adhere to expected quality and compliance standards within the collections industry.

You Have:

• 1+ years of experience as a Collections Specialist and/or in a relatable role such as sales, customer service, banking, financial services.
• Skilled in de-escalating conversations, building trust, and presenting effective payment plans under pressure.
• Excellent problem-solving, negotiation, and conflict-resolution skills.
• Customer-focused and adaptable to different personality types.
• Ability to multi-task, set priorities and manage time effectively.
• Great typing skills to be able to chat, email consumers professionally and quickly.
• Knowledge of MS Outlook, MS Word, and MS Excel
• Apple products / Mac experience is a plus
• High School Diploma or GED. College education is a plus.

Perks and Benefits:

• A variety of medical, dental and vision insurance plans to fit your needs
• Generous PTO and Paid Sick Time
• 11 paid company holidays
• Competitive hourly pay + amazing bonus plan, monthly contests for prizes based on performance
• Company catered lunches and quarterly team events, happy hours, etc
• Advance in your career with a fast growing company

Bounce is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, sexual orientation, gender identity, national origin, veteran, or disability status.

Pay: $20.00 - $23.00 per hour

Expected hours: 36.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Referral program
• Vision insurance

Work Location: In person