Delivery Agent

Delivery & Handling

• Deliver plants, pots, soil, and accessories safely to customer locations
• Handle live plants carefully to avoid damage or spillage
• Load and unload items properly using company guidelines
• Follow assigned delivery routes and schedules strictly

Customer Interaction

• Confirm delivery details before handover
• Obtain customer confirmation (signature / OTP / photo proof)
• Maintain polite, professional behavior at customer premises
• Do not negotiate prices, discounts, or side deals with customers

Cash & Documentation (if applicable)

• Collect cash only as per invoice instructions
• Return cash and delivery documents same day
• Report discrepancies immediately-no adjustments on your own

Vehicle & Asset Responsibility

• Maintain company vehicle or assigned delivery equipment
• Report damages, breakdowns, or delays immediately
• No unauthorized use of company vehicle or fuel

Skills

1. 1. Execution Discipline
   • Follows instructions exactly as given
   • Does not improvise, substitute, or "adjust" on their own
   • Understands that approval comes before action, not after
2. 2. Basic Plant Handling Knowledge
   • Can visually assess plant condition (healthy vs damaged)
   • Understands fragility, watering sensitivity, and transport risks
   • Knows that cheap plants that die = loss, not savings
3. 3. Purchasing & Cost Control Awareness
   • Can buy only what is instructed, not what is convenient
   • Understands budgets and does not exceed them
   • Knows how to verify quantity, quality, and price at vendor level
4. 4. Honesty With Money (Critical)
   • Comfortable handling cash without shortcuts
   • Returns balance and invoices same day
   • Zero tolerance for rounding, "extra charges," or hidden margins
5. 5. Documentation & Proof Mindset
   • Collects original bills (company name, correct amounts)
   • Takes clear photos of plants, invoices, and deliveries
   • Understands: no proof = no payment
6. 6. Route & Time Management
   • Uses Google Maps efficiently
   • Plans routes logically to avoid delays
   • Understands that late delivery damages brand trust
7. 7. Professional Customer Conduct
   • Polite, brief, and factual with customers
   • Does not negotiate prices, tips, or side requests
   • Knows when to stay silent and escalate
8. 8. Resistance to Temptation (Rare but Essential)
   • Does not accept commissions, gifts, or "favours" from vendors
   • Does not build personal vendor relationships
   • Understands that "everyone does it" is not an excuse
9. 9. Physical & Mental Reliability
   • Physically fit for loading/unloading
   • Mentally steady under pressure
   • Does not panic, argue, or disappear when issues arise
10. 10. Brand Responsibility
    • Understands they represent Plantshop.me, not themselves
    • Protects company reputation, data, and supplier information