Delivery Dispatcher

We have an immediate need for an experienced Home Delivery Dispatcher to join our team in a fine furniture home delivery warehouse office in Waukegan, IL. We are a leading national final mile logistics company providing home delivery solutions for world-class retailers such as Costco, La-Z-Boy, RH, Ashley HomeStore and others.

This energetic person will perform a variety of tasks, including communications with delivery drivers and our client, processing delivery paperwork and orders, assisting with the maintenance of computer billing files, and implementing quick and effective solutions to delivery challenges. Local delivery experience and in-depth knowledge of Chicagoland area geography and traffic patterns are a big plus. Basic computer skills, geography skills, solid communication and interpersonal skills, a professional appearance, and a strong work ethic are all required.

Responsibilities

• Receive calls from drivers, customers, clients and then record/relay significant information
• Monitor status and productivity of field units
• Maintain electronic delivery records used to prepare invoices
• Address problems and requests by transmitting information or providing solutions
• Prioritize calls according to urgency and importance
• Use a phone and computer to review and record information.
• Monitor the route and status of field units to coordinate efficient delivery performance.
• Provide field units with information about orders, traffic, obstacles and special requirements
• Enter data in computer system and maintain logs and records of calls, activities, and other information

Skills

• Proven experience as a logistics dispatcher or relevant position (2+ years)
• Proven customer service skills
• Tech-savvy with working knowledge of Microsoft 365 applications (Excel experience required)
• Proficient in English (oral and written)
• Spanish speaking is a big plus
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgment and critical thinking

The most qualified candidates will have experience in a logistics or transportation operation office. Must be people-oriented and able to communicate well by phone with drivers and customers.

Saturday shifts and occasional holiday shifts will be part of the regular work schedule. Flexibility of schedule is also required.

HomeDeliveryLink is an EEO and ADA compliant corporation.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Last Mile Logistics: 1 year (Preferred)
• Dispatching: 1 year (Required)

Ability to Commute:

• Waukegan, IL 60085 (Required)

Work Location: In person