Delivery Dispatcher

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Pay- $19- $28 an hour - Depending on Experience

Position Summary:

Ensures the timely, safe and efficient delivery of petroleum products utilizing a computerized dispatching system. This position effectively communicates with customers, schedules trucks and drivers, and monitors delivery progress to assure a high level of customer satisfaction, and an efficient, profitable operation.

Essential Functions:

• Courteously answers the phone, recording customer orders and information, or resolving customer problems. Ensures correct customer information when taking a phone order. Proactively communicates back to customer:
  • If a delivery cannot be made or completed
  • To resolve after hours service requests
• Acts as the primary communication link with all drivers. Monitors all driver’s progress in completing routes and ensures that drivers stay on trace/route.
• Assigns same-day deliveries to the appropriate driver.
• Communicates with Routing Specialist the following:
  • Exceptions about truck and driver availability for next day or week
  • Coordination of repairs, maintenance, and inspection of vehicles
  • Driver manifests
  • Customer runouts so that adjustments can be made to account
  • Returning tickets per route for prior day’s deliveries
  • Reviews with Delivery Manager the following:
    • Driver manifest
    • All exceptions (off trace, overtime, misdelivery, accidents, spills, etc.)
• Resolves credit issues (COD customers) by communicating to dispatcher who works with credit to resolve the issue. Relays information back to the driver for appropriate delivery and/or collection.
• Reviews and seeks to improve key metrics (throughput, delivery defects, safety)
• Participates in annual market performance goals.

Other Attributes Required:

• Strong communication and interpersonal skills
• Planning and scheduling skills
• Ability to work in a team environment
• Analytical skills
• Technology/computer skills
• Ability to hold others accountable
• A commitment to exceptional customer relations

Education:

A high school diploma or equivalent is required.

Experience:

Two years of experience in a dispatch environment with computerized dispatch technology is preferred. Equipment/Software Used: Computer keyboard, mouse, RAVEN computerized delivery/dispatch system, ADDS E3 system, telephone