Delivery Lead

Job Title: Delivery Lead

Location: Salt Lake City, Utah

Industry: Cannabis

Reports To: Back of House Senior Manager

Job Overview

The Delivery Lead is responsible for overseeing all cannabis delivery operations, including the direct supervision of delivery drivers and dispatchers. This role ensures timely, accurate, and compliant order fulfillment while maintaining high standards of safety, customer service, and regulatory adherence. In addition to daily operations, the Delivery Lead partners with senior management to identify opportunities for growth, scalability, and continuous improvement within the delivery department.

Key ResponsibilitiesDelivery Operations

• Oversee daily cannabis delivery operations, ensuring orders are dispatched and delivered accurately and on time
• Coordinate delivery schedules, routes, and driver assignments in collaboration with dispatch staff
• Monitor delivery progress and resolve issues such as delays, returns, or customer concerns
• Ensure all deliveries comply with state cannabis regulations, company policies, and security protocols
• Verify delivery documentation, manifests, and chain-of-custody records

Team Leadership & Supervision

• Directly supervise and support delivery drivers and dispatchers
• Provide daily guidance, coaching, and performance feedback
• Assist with onboarding, training, and ongoing development of delivery staff
• Enforce safety standards, attendance policies, and operational procedures
• Serve as the escalation point for incidents, violations, or operational issues

Dispatch & Logistics Oversight

• Ensure dispatchers are effectively coordinating routes, driver communication, and delivery timelines
• Optimize routes to improve efficiency, reduce delivery times, and manage labor costs
• Monitor vehicle usage, mileage, and driver productivity
• Upkeep on vehicle maintenance logs
• Review driver habits on Raven systems, and Onfleet reports
• Coordinate with fulfillment and retail teams to ensure accurate handoff of orders

Compliance & Safety

• Ensure all drivers maintain required licenses, permits, and certifications
• Enforce cannabis transportation laws, vehicle security requirements, and safety protocols
• Conduct or support audits of delivery records and logs
• Report incidents, discrepancies, or compliance concerns to management immediately

Strategic Growth & Collaboration

• Partner with senior management to identify opportunities to grow and scale the delivery department
• Provide operational insights, performance data, and recommendations to support expansion initiatives
• Assist in developing and refining delivery strategies, staffing models, and routing efficiencies
• Support the rollout of new delivery services, tools, or process improvements
• Contribute to budgeting, forecasting, and capacity planning discussions related to delivery operations

Education & Experience

• High school diploma or GED (required)
• 2–4 years of experience in delivery, logistics, or transportation operations
• Previous leadership or supervisory experience (required)
• Experience in a regulated industry (cannabis, pharmacy, medical, or alcohol preferred)
• Familiarity with routing, dispatch, or delivery management systems (preferred)

Skills & Qualifications

• Strong leadership and team management skills
• Excellent communication and problem-solving abilities
• High attention to detail with a compliance-driven mindset
• Ability to analyze operational data and identify improvement opportunities
• Proficiency with dispatch software, GPS systems, and basic computer applications
• Customer-focused approach with the ability to manage escalations professionally

Requirements

• Valid driver’s license with a clean driving record
• Ability to pass required background checks and cannabis compliance screenings
• Ability to lift up to 50 lbs as needed
• Flexible availability, including evenings, weekends, and holidays
• Ability to thrive in a fast-paced, high-accountability environment

Benefits

• Competitive hourly or salaried compensation (based on experience)
• Employee product stipend or discount
• Opportunities for advancement within logistics and operations leadership
• Health and Dental Benefits

Pay: $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person