Delivery Manager

Job Description – Delivery Manager

Location: Atlanta, GA

Role Overview:

The Delivery Manager (DM) is a client‑facing leader responsible for owning delivery excellence, customer relationships, and commercial outcomes across one or more strategic accounts. This role mirrors a mature delivery leadership position — accountable for continuity of engagements, protection and growth of existing revenue, margin discipline, and team health .

The DM plays a critical role in revenue assurance, account expansion through credibility, and sustained customer trust .

Qualifications & Experience

• 12–15 years of experience in technology delivery with significant US client‑facing exposure .
• Proven experience managing large, multi‑team engagements with direct P&L responsibility.
• Strong background in enterprise application development, data platforms, or digital transformation .
• Demonstrated ability to balance customer satisfaction, team health, and commercial outcomes simultaneously.
• Excellent communication skills — capable of engaging both senior client stakeholders and delivery teams.

Key Responsibilities:

1. Customer Relationship & Trust Building

• Act as a delivery face for the customer, building long‑term, trusted relationships with Product, Engineering, and Business stakeholders.
• Lead regular governance forums (MBRs, QBRs, exec connects) focused on outcomes, risks, and value realization , not just status reporting.
• Anticipate customer concerns early and proactively address delivery, capacity, or dependency risks before they escalate.

2. Delivery Leadership & Execution Ownership

• Own end‑to‑end delivery across multiple initiatives or portfolios — ensuring predictability, quality, and alignment to agreed success criteria.
• Drive delivery rigor across models (Agile PODs, T&M, milestone‑based, managed services), adapting governance as needed.
• Ensure continuity of delivery across SOW transitions, renewals, and ramp‑ups/ramp‑downs with minimal disruption to the customer.

3. Revenue Protection & Margin Accountability

• Be accountable for protecting existing revenue — ensuring there is no leakage due to delivery slippage, misalignment, or poor forecasting.
• Own delivery P&L hygiene:
• Margin adherence
• Cost control
• Utilization optimization
• Forecast accuracy
• Partner with Finance and Account leadership to ensure revenue visibility beyond current SOWs and timely renewal conversations.

Explicit focus: Revenue should not slip below committed run‑rate ; growth is driven through delivery credibility, not quota‑carrying sales.

4. Account Growth (Through Delivery Excellence)

• Identify organic growth opportunities in areas where Bitwise already has a strong track record and customer trust.
• Support Account Manager with:
• Expansion conversations
• Scope shaping
• Feasibility and delivery approach validation
• Ensure expansion is execution‑led and defensible , not speculative.

5. Team Leadership, Mentoring & Capability Building

• Lead, mentor, and coach Project Managers, Tech Leads, and Architects — raising the overall maturity of the delivery organization.
• Closely monitor team health: performance, utilization, morale, and succession readiness.
• Build a strong next‑level leadership pipeline , reducing single‑point dependency risks.

6. Risk, Governance & Escalation Management

• Own proactive risk management — commercial, delivery, and people risks.
• Ensure risks are surfaced early, documented clearly, and handled through structured governance.
• Act as the first line of executive escalation , bringing options and recommendations, not just problems.

7. Operational Excellence & Continuous Improvement

• Drive improvements in delivery hygiene — estimation accuracy, planning discipline, status transparency, and dependency management.
• Encourage practical adoption of automation, AI‑assisted delivery, and reusable assets to improve productivity and margins.
• Institutionalize learnings across projects and portfolios.

If this interests you, kindly share your resume with contact details at sunil.sharma@bitwiseglobal.com