Delivery manager (Airport)

Role: On-Site Delivery Manager (SSK & SBD Project)

Location: Muscat International Airport (with support to Salalah rollout)

Duration: 6 Months

1. Objective

The On-Site Delivery Manager will be responsible for end-to-end coordination and execution of the Self-Service Check-in Kiosk (SSK) and Self Baggage Drop (SBD) implementation at airport level, ensuring timely delivery, integration, testing, and go-live in line with the project schedule.

2. Key Responsibilities

A. On-Site Project Coordination

• Act as the single point of contact on-site between Oman Air, vendor(s), airport authorities, and third parties.
• Coordinate daily activities across all workstreams: kiosks, SBD, BHS, network, power, and civil works.
• Ensure alignment between design, delivery, and installation activities.

B. Installation & Site Readiness

• Ensure site readiness (power, data, space, civil works) before equipment arrival.
• Coordinate installation activities for kiosks and SBD units at MCT and SLL.
• Monitor compliance with approved layouts and technical specifications.

C. Vendor & Stakeholder Management

• Manage Elenium and other vendors on-site.
• Coordinate with:
• Airport operator (MCT/SLL)
• BHS provider
• IT/network teams
• Security and access control teams
• Escalate delays, risks, and blockers proactively.

D. Integration Oversight

• Coordinate SSK application integration with Sabre DCS , ensuring readiness of:
• Check-in flows (passenger retrieval, seat selection, boarding pass issuance)
• Baggage tagging and linkage with SBD
• Ancillary services (if applicable)
• Validate that required interfaces, connectivity, and credentials are available and tested on-site.
• Ensure alignment between Voyager application, kiosk hardware, and Sabre DCS during testing phases.
• Support troubleshooting of real-time transaction issues during SIT/UAT and go-live.
• Coordinate integration activities with:
• BHS/BRS systems
• Sabre (via central team)
• Network and infrastructure
• Ensure all dependencies are met before testing phases.

E. Testing & Acceptance

• Support and coordinate:
• End-to-end check-in and baggage drop scenarios
• Sabre DCS transaction validation (PNR retrieval, check-in, tag issuance)
• Factory Acceptance Test (FAT) readiness (logistics side)
• Site Acceptance Testing (SAT)
• Combined UAT (Kiosk + SBD + Voyager + BHS)
• Confirm readiness for airline operational acceptance before go-live.

F. Go-Live & Hypercare

• Lead on-site readiness for go-live at:
• MCT (target: 7 Dec 2026)
• SLL (target: 14 Dec 2026)
• Coordinate operational teams during go-live.
• Support hypercare period and issue resolution.

G. Reporting & Governance

• Maintain daily/weekly status reporting:
• Progress vs plan
• Risks and issues
• Dependencies
• Maintain site tracker covering:
• Installation progress
• Equipment delivery
• Testing status
• Provide clear escalation to project steering team.

3. Key Deliverables

• Site readiness validation reports
• Installation progress tracker (daily/weekly)
• Risk & issue log with mitigation actions
• Testing coordination plan (SAT/UAT)
• Go-live readiness checklist
• Daily updates during critical phases (installation & go-live)

4. Timeline Coverage (6 Months Focus)

The role will primarily cover:

• Equipment delivery & logistics
• Site readiness and installation (MCT & SLL)
• BHS integration coordination
• Testing phases (FAT follow-up, SAT, UAT)
• Go-live and stabilization

5. Success Criteria

• On-time go-live delivery (MCT & SLL)
• No major delays due to site readiness or coordination gaps
• Smooth integration with BHS and infrastructure
• Successful UAT sign-off without critical defects
• Controlled and stable go-live with minimal operational disruption

6. Required Profile

• 8+ years of experience in on-site project delivery, preferably in airport or similar operational environments
• Proven experience with kiosk, SBD, or passenger processing systems
• Good understanding of check-in flows and airline operations
• Experience coordinating multiple vendors on-site
• Exposure to DCS integration (preferably Sabre) and ability to support testing and troubleshooting
• Familiarity with BHS/baggage systems and airport infrastructure
• Hands-on, proactive, and able to manage issues on-site in real time
• Experience in testing (UAT) and go-live support

7. Reporting Line

• Reports to: Project Manager / Digital & Airport Systems Lead
• Works closely with: IT, Ground Operations, Airport Authority, Vendor teams

8. Notes

• Role is execution-focused (not design or strategy).
• Must be physically present on-site during installation, testing, and go-live phases.
• Flexibility required for extended hours during critical milestones.