Delivery Operations Coordinator

Daily Responsibilities:

• Monitor delivery agents' status on The Chefs App continuously during peak hours.
• Ensure agents are online and distributed across the designated zones as instructed by The Chefs App.
• Track each agent's Acceptance Rate, ensuring it does not fall below the required 95%.
• Communicate with delivery agents daily via WhatsApp/operations group to ensure readiness and quick response.
• Record and report any operational violations (delays, cancellations, absences) immediately to management.
• Ensure agents adhere to dress code and use proper delivery ready vehicles.
• Track and document official excuses in case of absences.
• Prepare an end of day report including:
  • Number of active agents
  • Peak time attendance & availability rate
  • Orders completed per agent
  • Unpicked orders
  • Rejected orders
  • Acceptance rate
  • Total delivery income completed by all agents
  • Average orders / income per agent
  • Operational notes & improvement recommendations

Weekly Responsibilities:

• Prepare a weekly performance report for all delivery agents with analysis of acceptance and attendance rates.
• Recommend operational improvements such as redistributing agents or adjusting work schedules.

Qualifications & Requirements:

• Previous experience managing or coordinating delivery agents for apps such as:
  • Jahez
  • The Chefs
  • Mrsool
  • HungerStation
  • Other similar platforms
• Strong knowledge of tracking and reporting tools such as Excel, Google Sheets, and WhatsApp Business.
• Ability to analyze data and prepare accurate daily and weekly reports.
• Excellent communication skills with both delivery agents and management.

Expected Outcomes:

• Improve delivery agents' performance to maintain priority order allocation from The Chefs App.
• Reduce absenteeism and operational violations.
• Enhance quality and accuracy of operational reporting to strengthen trust with the client (The Chefs).