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Delivery Supervisor
- Daily Operations
- Supervising and ensuring the vehicle is loaded appropriately according to safety standards, and compliance with traffic and safety regulations and rules
- Supervising and ensuring full compliance with the periodic maintenance schedule of the vehicle and alerting representatives and drivers of the same
- Supervising representatives, drivers and deliveries on a daily basis to ensure that the product reaches the right customer at the right time at the specified price .
- Organizing the routes of the delivery representatives and distribution of the pending order to ensure on time delivery and achieving department KPI
- Carrying out all works assigned to him by his direct manager within limits of work scope
- Delivery
- Following up and implementing the delivery plan and ensuring full compliance with it
- Follow up reports of any faults in vehicles directly and coordinate with the transportation supervisor and the vehicle maintenance department to fix the malfunction as soon as possible
- Follow the necessary instructions regarding traffic accidents, and report the accident as soon as it occurs
- Follow up the representatives and delivery drivers regarding personal hygiene, company uniforms, general codes of conduct and complete discipline during and after delivery operations
- Organize delegates’ routes, identifying and distributing requests registered within the region, in coordination with the direct manager, and following up on their implementation on a daily basis.
- Follow up the daily reports and discuss the reasons for the low performance - if any - and work to handle them and finish the pending requests.
- Follow up the collection of the financial responsibility that is assigned to the delivery team and hand them over on time, and coordinate with the direct manager to submit a report to the management in order to take the necessary legal measures to guarantee the rights of the company.
- Follow up on customer complaints and work to finish them on time and update the complaints data on time.
- Comply with the Last Mile Standard Operation procedures.
- Cooperate with other department to achieve company targets.
- Alert and highlight any common issue that affect the performance and patriciate to provide the root cause and corrective action to improve the performance
- Policies, Processes & Procedures
- Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
- Safety, Quality & Environment
- Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment
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