Delivery Supervisor

Daily Operations
Supervising and ensuring the vehicle is loaded appropriately according to safety standards, and compliance with traffic and safety regulations and rules
Supervising and ensuring full compliance with the periodic maintenance schedule of the vehicle and alerting representatives and drivers of the same
Supervising representatives, drivers and deliveries on a daily basis to ensure that the product reaches the right customer at the right time at the specified price .
Organizing the routes of the delivery representatives and distribution of the pending order to ensure on time delivery and achieving department KPI
Carrying out all works assigned to him by his direct manager within limits of work scope

Delivery
Following up and implementing the delivery plan and ensuring full compliance with it
Follow up reports of any faults in vehicles directly and coordinate with the transportation supervisor and the vehicle maintenance department to fix the malfunction as soon as possible
Follow the necessary instructions regarding traffic accidents, and report the accident as soon as it occurs
Follow up the representatives and delivery drivers regarding personal hygiene, company uniforms, general codes of conduct and complete discipline during and after delivery operations
Organize delegates’ routes, identifying and distributing requests registered within the region, in coordination with the direct manager, and following up on their implementation on a daily basis.
Follow up the daily reports and discuss the reasons for the low performance - if any - and work to handle them and finish the pending requests.
Follow up the collection of the financial responsibility that is assigned to the delivery team and hand them over on time, and coordinate with the direct manager to submit a report to the management in order to take the necessary legal measures to guarantee the rights of the company.
Follow up on customer complaints and work to finish them on time and update the complaints data on time.
Comply with the Last Mile Standard Operation procedures.
Cooperate with other department to achieve company targets.
Alert and highlight any common issue that affect the performance and patriciate to provide the root cause and corrective action to improve the performance

Policies, Processes & Procedures
Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Safety, Quality & Environment
Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment

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