Delivery Supervisor (Customer Experience – Last Mile)

Location: Bangalore (On-site)
Employment Type: Full-time
Industry: Furniture / Interiors / Home Solutions

About the Role

We are looking for a proactive and customer-focused Site Delivery & Installation Coordinator to own the last-mile delivery and installation experience for our customers. This role requires physical presence at customer sites to ensure smooth coordination between vendors, installers, logistics partners, and internal teams—delivering a seamless, white-glove experience from arrival to final handover.

Key Responsibilities

• Be present at the customer site during scheduled delivery and installation.
• Act as the single point of accountability for end-to-end last-mile execution.
• Coordinate in real time with OEMs, vendors, carpenters, technicians, and logistics partners.
• Ensure products are delivered, unpacked, assembled, and installed as per approved drawings and specifications.
• Monitor sequencing, timelines, and on-time arrival to minimize waiting or delays at site.
• Inspect products for transit damage, finish issues, or missing parts prior to installation.
• Ensure safe handling of materials, site cleanliness, and protection of customer property.
• Communicate clearly and professionally with customers regarding progress and next steps.
• Resolve on-ground issues quickly and escalate only when required.
• Update delivery status, issues, and customer feedback in internal systems.

Success Metrics (KPIs)

• On-time delivery and installation percentage
• First-time-right installation rate
• Customer satisfaction / NPS at delivery stage
• Damage and rework incidence
• Number of escalations per delivery

Ideal Profile

• Experience in last-mile delivery, installation, or site coordination (furniture or interiors experience preferred).
• Strong coordination, communication, and stakeholder management skills.
• Customer-first mindset with high attention to detail.
• Calm, solution-oriented approach in high-pressure, on-site situations.
• Willingness to travel and be physically present at customer locations during deliveries.

What We Offer

• Opportunity to work in a customer-centric, fast-growing organization
• High ownership and visibility in customer experience delivery
• Learning exposure across operations, logistics, and site execution

Job Type: Full-time

Pay: ₹500,000.00 - ₹600,000.00 per year

Work Location: In person