POSITION SUMMARY

Dental Administrative Assistant will provide administrative support to the dental staff and excellent patient-centered service to dental patients while managing the dental department operational workflow.

• POSITION DUTIES

• Knowledge and understanding of Employee Handbook.
• Carry out the meaning of the CSMD Mission and Vision statements.
• Practice a culture of safety to reduce or prevent risk of injury, claims, loss or liability by utilizing the Risk Management and Infection Control Plan.
• Perform responsibilities with a high-quality standard to yield improved compliance, quality, and patient outcome measures by adhering to the Quality Improvement Plan.
• Be present and ready for work as scheduled.
• Attend in-service trainings, departmental meetings and community events.
• Work cohesively with team members.
• Greet and determine the needs of callers, visitors or patients, answering questions based on knowledge of center and/or policies and procedures.
• Communicates with all patients in a professional manner.
• Enter new and/or updated information for dental patients.
• Contact patients who have not completed dental work their treatment plans.
• Schedule appointments for dental patients. Enter required patient information, new and/or updated, into computer. Cancels or reschedules appointments as required using computerized patient appointment system.
• Provide appointment services to walk-in and work-in patients.
• Refer patients to Front Desk Staff and/or Patient Financial Services Representative regarding financial assistance for patients unable to pay for services or medications.
• Provides needed administrative support; including reports for board meetings and assists dental director as requested.
• Oversee proper use radiation badges for all dental team members, per OSHA regulations.
• Coordinate and track referral of patients who need to see dental specialists or obtain medical clearances from primary care or specialist physicians.
• Participates in Clinic sponsored functions (i.e. health fairs).
• Oversee necessary sterilization records per La. State Board of Dentistry protocol.
• Maintains the integrity of medical records system and confidentiality of workplace information according to the policies and procedures of the organization.
• Knows all codes and communicates codes effectively over the intercom system.
• Works professionally as a team member in conjunction with the dental staff responsible for policies, other department employees and center.
• Operates within the guidelines established by departmental a Center policies and procedures.
• Employee demonstrates knowledge of and adheres to proper chain of command.
• Participates in CQI activities
• Keeps appropriate individuals aware of issues, changes to and/or pertinent problems. Advises appropriate personnel of situations requiring follow-up attention.
• Suggests practical solutions in response to changing regulations and customer, department needs.
• Additional responsibilities as requested by supervisor.

TRAINING

Relias CareSouth Onboarding

Relias Non-Clinical Track

PERFORMANCE MANAGEMENT EVALUATION TYPE

Administrative and Programmatic

• REQUIREMENTS:

• High School Diploma or equivalent. Additional education relating to the dental field is preferred.
• Hands-on computer operations experience in a dental work environment.
• Current CPR certification is required.
• Minimum of two years of experience working in a dental office.
• Experience in collaboration with interdisciplinary healthcare teams.

D. SUPERVISES:

NONE.

E. Physical Requirements:

• Visual acuity - always
• Hand - eye coordination - always
• Hand Dexterity - always
• Work is primarily sedentary. Large amounts of time may be spent using a PC and MIS application.
• Lifting, Pushing, Pulling - sometimes
• Stooping, Bending, Sitting - sometimes
• Walking- frequent; short distances

• WORK ENVIRONMENT:

• Indoor, environmentally controlled
• Exposure to disease or infections
• No vibrations
• Exposure to artificial and/or natural light