Dental Assistant – Case Entry & Lab Coordination

Dental Assistant – Case Entry & Lab Coordination
Location: Chicago, IL
Compensation: $25.00 – $30.00 per hour
Benefits: Full Benefits Package

Position Summary
Join our dynamic dental laboratory team as a Dental Assistant specializing in case entry and coordination. You'll act as the critical first point of contact for incoming dental cases, ensuring accurate intake, organization, and smooth handoff to production. This hands-on role blends precise data entry, careful handling of dental materials, proactive communication with dental offices, and strong quality checks to maintain fast turnaround times, high accuracy, and exceptional client satisfaction.

Key Responsibilities

Case Intake & Organization

• Receive, open, and sanitize incoming dental cases following strict safety and infection control protocols.
• Sort, label, and organize cases efficiently for routing to the appropriate production teams.
• Keep detailed digital and physical records of all laboratory cases.

Case Entry & Digital Documentation

• Accurately input case information into our lab management software (Magic Touch experience a plus), including patient details, doctor preferences, material choices, and deadlines.
• Review prescriptions, digital scans, photos, and notes for completeness and accuracy before advancing to production.
• Attach and organize digital files using proper naming standards to support downstream workflows.
• Create and cross-check work orders and invoices against the original prescription.

Communication & Problem Resolution

• Reach out promptly to dental offices by phone or email to clarify missing details (e.g., shade matching, bite registration, or scans).
• Partner with Customer Care and Production teams to resolve technical questions and avoid workflow interruptions.
• Escalate urgent or complex issues following lab protocols.

Quality Control

• Identify and flag any gaps in clinical information that could cause remakes or delays.
• Uphold rigorous standards for data accuracy, product selection, and production notes.

Required Qualifications

• High School Diploma or equivalent.
• 2+ years of experience in administrative intake, healthcare data entry, dental office support, or similar roles.
• Dental Knowledge: Strongly preferred—familiarity with dental terminology, clinical processes, or hands-on experience as a Dental Assistant, lab technician, or in a dental practice is a major plus.
• Technical Skills: Solid computer skills; prior use of lab software (e.g., Magic Touch) is advantageous.
• Keyboarding: Proficient touch-typing (at least 50 WPM with 95%+ accuracy) for fast-paced data entry.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person