Dental Call Center Representative - Remote

Harrison Dental Group is a growing, family-owned private dental practice with multiple locations in Fort Wayne, IN. We focus on delivering comprehensive dental care with compassion and outstanding customer service to patients of all ages. Each of our state-of-the-art offices features digital records, digital x-rays, modern technology, and inviting, well-designed facilities.

As a Call Center Representative at Harrison Dental Group, you will be providing services such as:

• Answering patient calls and responding to voicemails in a timely manner.
• Schedule, reschedule, or cancel appointments as needed.
• Gathering proper insurance information for verification.
• Attend mandatory meetings applicable to your job description.
• Respond within assigned patient communication programs (Einstein, Simplify, etc.)
• Rotate weekend correspondence from patients regarding their appointments.
• Assist in training of new staff, remedial training of existing staff.
• Have a positive attitude about the practice and the services provided.
• Work through appointment confirmations based on guidelines.

Call Center Representative Requirements:

• High school diploma or GED.
• Certification in office administration, or related fields is advantageous.
• Proven experience working in a dental office preferred.
• Some knowledge of dental terminology.
• Good telephone etiquette.
• Excellent customer service skills.

Knowledge, Skills, and Abilities Preferred:

• Well organized, diligent, and good computer skills.
• Experience in dental industry practices.
• Bilingual in Spanish and English preferred.
• Ability to work independently and to perform assignments to completely within time parameters.
• Skill in establishing and maintaining effective working relationships with other employees, patients, organizations and the public.
• Ability to communicate effectively and professionally in writing, over the phone, and in person.
• Maintain compliance with Federal, State, and payer regulations.
• Maintain compliance with all company policies and procedures.
• Be service-oriented with the ability to pay attention to details in a fast-paced

This position is scheduled Monday through Friday for approximately 40 hours per week, with flexibility in required hours. After completion of in-office training, the role will transition to a remote position.

Here is what our team has to share about working here at HDG!

• "Everyone is very welcoming, we have great doctors who truly support you and care about your progression as a professional in the healthcare field. We have a large loyal influx of paitents who have been coming here for years. Upper management is super flexible about time off and understanding that we have a life outside of work."
• "I can honestly say that I love working for Harrison Dental! As with any job, there are tough moments, but there are so many ways that our teams can show love, support and appreciation towards each other that it makes those moments easier. I am so grateful to be a part of the Harrison Dental team!"

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan

Application Question(s):

• What interested you specifically in our office?
• What are your top 3 core values?
• What rate of hourly pay are you looking to make in this role? Please list a bracket range.

Language:

• Spanish (Preferred)

Work Location: Hybrid remote in Fort Wayne, IN 46845