Dental Center - Receptionist

ü Welcomes patients and visitors by greeting, in person or on the telephone; answering or referring inquiries.

ü Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

ü Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

ü Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area neat and pleasant.

ü Ensures availability of treatment information by filing and retrieving patient records.

ü Helps patients in distress by responding properly to emergencies.

ü Maintains operations by following policies and procedures; reporting needed changes.

ü Should take care of all registrations and billing procedures pertaining to patients irrespective of cash or insurance patients.

ü To register the patient for seeing the concerned doctor without any delay.

ü To bill the respective medicines and procedures as prescribed by the doctor.

ü To admit and discharge the patients on timely based on treating doctor’s instruction.

ü To clearly communicate to patients regarding the instructions and formalities related to registration, billing, admission and discharge.

ü To take care of the new registrations as well as follow up visits

ü The cash which receives at the reception should be handed over to the accounts department or to the concerned person on a daily basis.

ü A list of telephone numbers of all doctors and the staffs working in the Center should be available at the reception.

ü To reserve and maintain a time-slot for patients who ask for an urgent appointment due to unavoidable circumstances.

ü Maintain a computerized patient appointment system to book, switch and cancel appointments

ü General administration tasks such as photocopying, scanning and printing the necessary documents, and responding to emails and patient inquiries on time.

ü Follow all the given tasks by the management/ governing board

ü To facilitate effective communication mechanisms with all public and professional users either face to face, over telephone and in writing or by electronic mediums.

ü Keep the medical records and daily reports, department records and forms related to policies and procedures safe and secured

ü To be responsible for the center’s electronic gadgets like mobile phone, tablet and other devices using in the reception and waiting area

ü Open and close the center according to center’s protocol

ü Check the next day’s appointments and inform the doctors on a regular basis

ü Answer and respond to telephone calls with professionalism

ü Handle patient complaints under the supervision of center manager

ü Assist in the treatment room as needed especially in case of vulnerable patients

ü Prepare and organize insurance claim forms with supporting materials such radiographs and written narratives from the concerned doctor, and submit it to the insurance firm.

ü Prepare the monthly payment reports.

Pay: BD300.000 - BD350.000 per month

Work Location: In person