Dental Front Desk- Call Studio (1 year experience required)

Overview:Are you looking for more than just a job? Join our growing dental practice where your personal and professional development truly matters.

We offer:

- One on one mentorship from dental professionals with decades of experience

- Practice growth workshops

- Personal and Professional growth training

If your motivated, eager to learn, possess the skills listed below and are ready to build the dental career of your dreams, we'd love to meet you.

We are seeking a detail-oriented, experienced, and organized Dental Call Studio candidate to join our team. The ideal candidate will play a crucial role by contributing their expertise to deliver results in a growing practice. If you have a minimum of 1 year of experience, have passion for helping others, and possess the required skills listed below, we encourage you to apply for this exciting opportunity to contribute to our team’s success!

Job Title:

Dental Practice Call Studio

Job Description:

The Dental Call Studio team member is responsible for managing the daily appointment schedule for our providers, ensuring optimal patient flow and effective time management. You’ll be the first point of contact for our patients on the phone and will help set the tone for their overall experience with our practice.

Key Responsibilities:

• Welcome patients with a smile and provide exceptional customer service
• Check patients in and out efficiently and accurately
• Collect co-insurance amounts and process payments with confidence
• Answer phones and schedule appointments in a professional manner
• Communicate effectively with patients via text, email and phone
• Monitor cancellations and reschedule appointments
• Maintain accurate patient records in Eaglesoft practice management software
• Present treatment plans clearly and compassionately as needed
• Document all conversations in patient records
• Support a smooth and positive patient experience from start to finish
• Maintain confidentiality and ensure HIPAA compliance
• Comfortable communicating with patients regarding their account balances, payment options, and financial assistance programs

Qualifications and Requirements:

• 1 year minimum of Dental Front Office Experience/Call Center required
• Interest in self growth personally and professionally
• Experience with dental software (e.g., Dentrix, Eaglesoft)
• Ability to handle sensitive information with utmost confidentiality
• Comfortable handling financial conversations with patients
• Team Player with strong verbal and written communication skills
• Knows how to create a 5 star patient experience every time
• An outgoing, friendly, upbeat, and professional person with a heart for helping patients
• Self-motivated and hard working with attention to detail
• Not afraid to take initiative and be resourceful
• Help answer patient questions and explain treatment by a good understanding of dental terminology

Work Environment:

• Fast-paced dental office setting
• Patient centered practice excelling in customer service
• Fun and positive team culture with a supportive Doctor

Salary:

• Competitive pay based on experience, with potential for additional bonuses based on your performance

Benefits:

• 401(k)
• 401(k) Matching
• Employee Dental Discount
• Health Insurance contribution
• Paid Vacation, Paid Holidays
• Fun and Educational experiences
• Profit Sharing BONUSES
• Paid Professional Development with the team

Job Type: Full-time

Ability to Commute:

• Orlando, FL 32803 (Required)

Ability to Relocate:

• Orlando, FL 32803: Relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance

Experience:

• dental: 1 year (Required)
• Front desk: 1 year (Preferred)

Language:

• English (Required)

Ability to Commute:

• Orlando, FL 32803 (Required)

Work Location: In person