Dental Front Desk Coordinator / Patient Care Coordinator

At Clintonville Dental Group, we are a small, tight‑knit, doctor-led practice where patients truly feel like friends and family. We offer high‑touch, patient‑centered care without the corporate dentistry feel. Our team is warm, dedicated, and trusted — and we’re looking for someone who fits right in as our next Dental Front Desk Coordinator / Patient Care Coordinator.

This role blends welcoming patient interaction, schedule coordination, and administrative support. If you love helping people, staying organized, and keeping a busy office running smoothly, you’ll thrive here.

Who You Are

You are someone who:

• Is warm, personable, and loves interacting with patients
• Stays organized and composed even when things get busy
• Solves problems quickly and confidently
• Has medical or dental front desk experience
• Understands scheduling dynamics and basic insurance concepts
• Learns new software quickly (no dental software experience required)
• Enjoys autonomy and being trusted to own your role

Responsibilities

• Greet patients with warmth and enthusiasm — you set the tone for the visit
• Answer calls, provide helpful information, and assist with basic insurance questions
• Manage appointment scheduling using OpenDental, coordinating with clinical staff to optimize daily patient flow
• Verify insurance coverage, perform insurance eligibility checks, and handle insurance claims processing
• Maintain accurate and organized patient records in electronic health record (EHR) systems
• Review documentation for accuracy and completeness while managing filing of medical records and correspondence in accordance with HIPAA
• Participate in morning huddles with balance updates and scheduling priorities

Skills

• Proven experience in dental office administration or medical front desk support
• Familiarity with EMR/EHR systems and clinic management software
• Proficiency in Microsoft Office suite including Word and Outlook
• Excellent communication skills with a friendly demeanor (bilingual abilities are a plus to serve diverse patient populations, but not required)
• Strong organizational skills with attention to detail for documentation review and accurate data entry
• Ability to handle multiple tasks efficiently in a fast-paced environment
• Ability to maintain confidentiality while managing sensitive patient information

Schedule

• Monday: 8:00am–5:00pm
• Tuesday: 7:30am–4:30pm
• Wednesday: 7:30am–4:30pm
• Thursday: 9:00am–6:00pm
• Friday–Sunday: OFF

~Enjoy long weekends every week.~

Why You’ll Love Working With Us

• A small, supportive team that truly cares
• Doctor-led — not corporate
• High-touch, family-friendly neighborhood practice
• Real autonomy and trust in your role
• A growing practice where your impact is visible and valued

Ready to Join a Practice That Feels Like Home?

If you’re friendly, motivated, and excited to build meaningful relationships with patients and teammates, we’d love to meet you.

Pay: $24.00 - $28.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Professional development assistance
• Uniform allowance

Education:

• High school or equivalent (Required)

Experience:

• Dental/Medical receptionist: 2 years (Preferred)

Ability to Commute:

• Columbus, OH 43214 (Required)

Work Location: In person