Dental Front Desk Receptionist

Job Overview
We are seeking a dynamic and organized Dental Front Desk Receptionist to join our vibrant dental team! In this essential role, you will be the welcoming face of our practice, ensuring a smooth and positive experience for every patient from the moment they walk through the door. Your energetic approach and attention to detail will help coordinate appointments, manage patient records, verify insurance information, and facilitate efficient office operations. If you thrive in a fast-paced environment and possess excellent communication skills, this is your opportunity to make a meaningful impact in patients’ oral health journeys.

Responsibilities

• Greet patients warmly and professionally, creating a friendly and welcoming atmosphere.
• Schedule appointments efficiently using dental practice management software such as Dentrix or Eaglesoft.
• Verify insurance coverage, process claims, and handle billing using systems like Epic, Meditech, or Athenahealth.
• Manage patient check-in and check-out processes with accuracy and care, including updating medical records and documentation review.
• Answer multi-line phone systems with excellent phone etiquette, addressing patient inquiries promptly.
• Maintain organized dental records and files while ensuring compliance with HIPAA regulations for health information management.
• Assist with insurance verification, pre-authorizations, and collection of payments to support smooth clinic operations.
• Support medical administrative tasks such as data entry, filing, and managing electronic health records (EHR systems) including eClinicalWorks or Meditech.
• Collaborate with clinical staff to coordinate patient care plans and facilitate seamless communication between patients and providers.
• Uphold confidentiality standards while handling sensitive medical information related to ICD-9/10 coding, CPT coding, and medical billing processes.

Experience

• Prior experience working as a medical receptionist or front desk staff in a dental or healthcare setting is highly preferred.
• Demonstrated proficiency with dental office management software. Office uses Curve Dental, will train if needed.
• Strong knowledge of medical terminology, ICD coding (ICD-9/10), CPT coding, and insurance procedures including Medicare is essential.
• Excellent computer skills including Microsoft Office Suite (Word, Excel) and typing skills (including 10-key typing).
• Bilingual abilities are a plus to effectively serve diverse patient populations.
• Proven customer service skills with the ability to handle multiple tasks efficiently in a busy clinic environment.
• Familiarity with HIPAA compliance standards and health information management practices.
• Previous clinic or hospital experience involving medical scheduling, documentation review, and office management will set candidates apart. Join us in delivering exceptional patient care through energetic service and meticulous administrative support! This paid position offers an exciting opportunity to grow your career in a supportive healthcare environment dedicated to excellence in dental care delivery.

Pay: $20.00 - $25.00 per hour

Work Location: In person